ITIL is the most widely used and successful IT Service Management (ITSM) framework in the world, with true global reach. Adopted and adapted by organizations across the globe for over 25 years, ITIL provides guidance and helps service providers with:
● SUPPORTING BUSINESS OBJECTIVES
● ENABLING BUSINESS CHANGE
● MANAGING RISK IN LINE WITH BUSINESS NEEDS
● OPTIMIZING CUSTOMER EXPERIENCE
● SHOWING VALUE FOR MONEY
● DRIVING CONTINUAL SERVICE IMPROVEMENT.
ITIL has also provided IT organizations with a common language to communicate across departments, organizations and geographies, resulting in increased effectiveness and efficiency. The ITIL Foundation certification is the first step on my journey to learning about and applying the best practice framework to my current role, using years of experience to guide my day to day work.
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