IME Pay Users Asked to Migrate Accounts to Khalti
19th November 2025, Kathmandu
IME Pay has issued a critical announcement urging all its users to immediately migrate their accounts to Khalti, confirming the impending complete deactivation of the IME Pay platform.
Migrate Accounts to Khalti
This migration is the direct result of a landmark strategic move in the Nepali fintech sector: the merger of the two major digital wallet providers, IME Pay and Khalti. The unified entity, now officially operating under the name IME Khalti Limited, is consolidating all operations under the enhanced Khalti brand.
Key Migration Mandate and Deactivation Deadline
The central message from the company is the mandatory and urgent need for all existing IME Pay customers to transfer their digital assets and profiles to the unified platform to ensure the continuity of their digital financial services.
Migration Requirement: Users are explicitly requested to migrate their IME Pay accounts to Khalti immediately to ensure seamless continuation of all transactions, bill payments, and fund transfers.
Deactivation Deadline: The migration process is expected to be finalized by the end of Kartik 2082. Crucially, IME Pay has issued a warning that after Kartik 30, 2082, all transactions on the IME Pay platform will be completely deactivated. This firm deadline necessitates immediate user action to avoid losing access to their funds and services.
This consolidation, which began integrated operations from Shrawan 1 (mid-July), has resulted in the creation of Nepal’s largest digital wallet in terms of both customer base and paid-up capital.
The Strategic Rationale Behind the Merger
The amalgamation of IME Pay and Khalti is not a measure to avert financial failure but a strategic move that received final approval from the Nepal Rastra Bank (NRB). It is the country’s first-ever digital wallet consolidation, demonstrating regulatory confidence in the creation of a robust financial giant.
Unified Strength: The merger harnesses the distinct strengths of both entities: IME Pay’s extensive network and expertise in the remittance sector and Khalti’s reputation for innovation and its strong appeal to the youth market with features like movie booking and event ticketing.
Expanded Ecosystem: Operating under the new entity, IME Khalti Limited, the platform now serves over 12.7 million users and possesses a paid-up capital exceeding NPR 540 million. The combined entity promises a single, seamless, and feature-rich digital payment experience, promoting greater financial inclusion across Nepal.
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Seamless Transfer: The migration process is designed to be user-friendly, allowing the automatic transfer of a user’s wallet balance, accrued interest, transaction history, KYC details, and reward points (which are converted into Daaami Points) from the old IME Pay account to the new Khalti account.
User Action and Support Channels
For users who have not yet migrated, the process involves logging into the Khalti app, selecting the “Merge with IME” option, and following the subsequent steps for verification and data transfer. Users who were KYC-verified on either platform will not need to verify their KYC again.
For any queries regarding the necessary migration process, the company has provided multiple contact channels to assist users through this transition:
Direct Support Line: Users can contact IME Pay at 01-5970017.
Toll-Free Numbers:
Nepal Telecom (NTC): 1660-01-58888
Ncell: 1810-21-02102
The successful migration of all IME Pay users to the unified Khalti platform is critical for the long-term success of the newly formed company and is a landmark development that is set to revolutionize the competitive landscape of digital payments in the country.
For More: Migrate Accounts to Khalti
