NIC Asia Bank Appoints New Information and Grievance Officers
20th November 2025, Kathmandu
NIC Asia Bank has announced key changes in its senior management structure, appointing new executives to the critical roles of Chief Information Officer (CIO) and Chief Grievance Officer (CGO).
Information and Grievance Officers Appointment
These appointments, effective from November 19, underscore the bank’s strategic focus on strengthening both its digital infrastructure and its commitment to superior customer service and communication.
Appointment of Chief Information Officer (CIO)
The role of the Chief Information Officer is paramount in the modern banking landscape, focusing on technological strategy, digital transformation, and information security.
New Appointee: Assistant CEO Jayendra Rawal has been appointed as the new Chief Information Officer. His promotion from the Assistant CEO level highlights the bank’s increasing emphasis on integrating technology leadership directly into its highest executive tier.
Role and Responsibility: As CIO, Mr. Rawal will be responsible for overseeing the bank’s entire Information Technology and Digital Services infrastructure. This includes strategic planning for digital banking solutions, ensuring the robustness and security of the IT network, managing data assets, and spearheading technological innovation to maintain the bank’s competitive edge in digital services. Furthermore, as the bank’s designated information officer, he serves as the primary contact for official notices and information related to the bank’s operations and policies, ensuring transparency and timely public communication.
Contact Information: Customers and stakeholders seeking official notices and information can reach CIO Jayendra Rawal at the following channels:
Mobile: 9851231332
Office Phone: 01-5970101
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Appointment of Chief Grievance Officer (CGO)
The appointment of a high-level executive to lead the grievance department signals the bank’s formal commitment to financial consumer protection and maintaining a strong system for customer redressal, a key focus area for Nepal Rastra Bank (NRB).
New Appointee: Chief Operating Officer (COO) and Company Secretary Kamal Khadka has been named the new Chief Grievance Officer. Appointing a COO to this role ensures that grievance resolution is prioritized at an operational level, integrating feedback directly into process improvement. The CGO’s role is critical for upholding ethical conduct and consumer rights, ensuring that all products and services are clearly communicated and free of hidden charges, as outlined in the bank’s commitment to financial consumer protection.
Grievance Handling Focus: The bank has made it clear that the CGO is the central point for addressing any issues or complaints related to the bank’s various banking services. The bank has made necessary arrangements to ensure the efficient handling and timely, impartial resolution of customer grievances, strengthening accountability and governance within the institution.
Contact Information: Clients with any issues or complaints can reach Chief Grievance Officer Kamal Khadka through the following dedicated channels:
Mobile: 9801977936
Office Phone: 01-5970101 (Shared office number with the CIO)
Email: [email protected] (Dedicated grievance email)
The elevation of these two critical roles and the public sharing of their direct contact information demonstrates NIC Asia Bank’s commitment to enhanced transparency, robust technological governance, and maintaining a high standard of customer support in the competitive Nepali banking sector.
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