Rastriya Banijya Bank Introduces QR-Based Cash Withdrawal Service via Mobile Banking
2nd January 2026, Kathmandu
In a move to further digitize the banking experience in Nepal Rastriya Banijya Bank Limited has officially launched a revolutionary QR based cash withdrawal service. This new facility allows customers to withdraw funds from their accounts at bank counters without the need for a physical cheque or a debit card. By integrating the RBB Smart QR Teller feature into its existing mobile banking application the bank is setting a new benchmark for convenience and speed in branch banking.
RBB QR-Based Cash Withdrawal
This initiative is part of the bank broader strategy to reduce the dependency on paper based transactions and to encourage a more secure and tech savvy banking environment for its millions of users across the country.
REVOLUTIONIZING BRANCH TRANSACTIONS WITH RBB SMART QR TELLER
The centerpiece of this new service is the RBB Smart QR Teller functionality which has been seamlessly added to the bank official mobile banking app. Traditionally customers had to wait in long queues to present a physical cheque for cash withdrawals which often involved manual verification and significant paperwork. With the introduction of the QR scanning feature the process has been reduced to a few seconds. A customer simply needs to open their mobile banking app navigate to the QR Teller option and scan the unique QR code displayed at the bank service counter. This digital handshaking between the customer device and the bank system ensures a highly secure and encrypted transaction process.
WITHDRAWAL LIMITS AND OPERATIONAL EFFICIENCY
To cater to the needs of both retail and small business customers Rastriya Banijya Bank has set a generous withdrawal limit for this service. Under the current guidelines customers can withdraw up to 200,000 rupees in cash per transaction using the QR based method. This limit is significantly higher than the usual ATM withdrawal caps providing a viable alternative for those who need larger sums of cash quickly without the hassle of writing and managing cheques. The bank has emphasized that this service not only saves time for the customers but also improves the operational efficiency of the branch staff allowing them to serve more people in a shorter duration with fewer errors.
ENHANCING SECURITY AND REDUCING PAPERWORK
One of the most significant advantages of moving away from cheques is the reduction in fraud risks associated with lost or forged paper documents. The QR based withdrawal system uses multi factor authentication including the user mobile login credentials and transaction PIN to verify the identity of the person at the counter. Furthermore this digital approach contributes to the bank green banking initiatives by drastically cutting down on the use of paper. As the world moves toward more sustainable business practices Rastriya Banijya Bank’s effort to eliminate the need for physical cheque books for daily withdrawals is a step in the right direction for environmental conservation and modern financial management.
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NATIONWIDE AVAILABILITY AND CUSTOMER ADOPTION
Rastriya Banijya Bank has ensured that this service is not limited to urban centers but is available at all its branches nationwide. Whether a customer is in the heart of Kathmandu or in a remote district of the Karnali region they can walk into any RBB branch and use their mobile phone to access their funds. This widespread rollout is essential for promoting financial inclusion as it empowers users who may not carry their cheque books at all times but always have their mobile phones. The bank has also launched a series of awareness campaigns to educate its customers on how to activate and use the RBB Smart QR Teller feature safely.
THE BROADER CONTEXT OF DIGITAL TRANSFORMATION IN NEPAL
The introduction of QR based cash withdrawal is a major milestone in the digital transformation of the Nepalese banking sector. For a government owned bank like Rastriya Banijya Bank adopting such advanced technology sends a strong signal to the market about the readiness of the public sector to lead in innovation. This move aligns with the Nepal Rastra Bank Digital Nepal Framework which aims to increase the penetration of digital payments and banking services. By making branch visits faster and more interactive RBB is proving that traditional brick and mortar banking can coexist with modern digital trends to provide a holistic and efficient service to the general public.
CUSTOMER SUPPORT AND CONTACT INFORMATION
To assist customers during this transition Rastriya Banijya Bank has strengthened its support services. For those who encounter any technical difficulties while using the QR withdrawal feature or need help setting up their mobile banking the bank has provided dedicated contact channels. Customers can reach out via email at [email protected] or call the dedicated call center at +977-01-5970018. The bank staff at the branches have also been trained to provide on the spot assistance to first time users of the QR Teller service. This multi channel support ensures that every customer feels confident and secure while adopting these new digital tools.
CONCLUSION AND THE FUTURE OF BANKING AT RBB
In conclusion the launch of the QR based cash withdrawal service by Rastriya Banijya Bank is a game changer for the banking industry in Nepal. By allowing cardless and chequeless transactions of up to 200,000 rupees the bank is prioritizing customer convenience and security above all else. As more customers embrace the RBB Smart QR Teller feature the bank plans to introduce even more digital services such as QR based deposits and automated loan applications. The journey toward a fully digital bank is well underway and RBB is at the forefront of this movement.
For More: RBB QR-Based Cash Withdrawal
