Health Insurance Board Urges Citizens to Complete Online Policy Renewals and KYC Updates
10th September 2026, Kathmandu
The Health Insurance Board has issued an official notice advising citizens enrolled in the national health insurance scheme to renew their policies through digital channels.
Insurance Board Policy Renewals
The announcement emphasizes the mandatory adoption of online tools to streamline insurance management and maintain active coverage for policyholders and their families across Nepal.
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Online Policy Renewal Process and Platform Access
To maintain uninterrupted healthcare benefits, insured individuals are required to utilize the central digital portal operated by the board.
- Centralized Renewal System: Policyholders must access the Health Insurance Board online portal to submit renewal applications and complete necessary payments.
- Information Submission: Insured citizens are required to log into the portal to review existing coverage details and input required administrative data for policy extension.
- Operational Objective: Transitioning to digital renewals aims to reduce physical branch visits and provide more convenient service delivery for citizens nationwide.
Mandatory Know Your Customer Updates for Family Members
Along with policy renewals, the board has made information updates compulsory for all beneficiaries under registered family accounts.
- Mandatory KYC Verification: Insured individuals must complete and submit Know Your Customer details for every family member covered under the health policy.
- Personal Data Revisions: Policyholders are instructed to update any recent changes in personal information, including address updates, family additions, or personal detail modifications.
- Final Recommendation: The board urges all enrolled households to complete both the online KYC information update and the policy renewal process promptly to avoid coverage disruption.
For More: Insurance Board Policy Renewals
