Citizens Bank Signs Strategic MoU with Ramada Encore, Hotel Himalayan Horizon, and Punk Bike

16th October 2026, Kathmandu

Citizens Bank International Limited has entered into a strategic partnership agreement with Ramada Encore Kathmandu, Hotel Himalayan Horizon, and Punk Bike Private Limited

Citizens Bank Signs MoU 

The partnership is established to provide exclusive discounts to its cardholders, privilege cardholders, and mobile banking users.

Strategic MoU Signing and Digital Payment Incentive Framework

The commercial bank executed the trilateral agreement to expand client privileges and accelerate the shift from cash-based transactions to digital payment channels across Nepal.

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• Institutional Collaboration: Citizens Bank International Limited signed a Memorandum of Understanding (MoU) with Ramada Encore Kathmandu, Hotel Himalayan Horizon, and Punk Bike Private Limited.
• Eligible Client Segment: Special discount offers are accessible to Citizens Bank debit cardholders, credit cardholders, privilege cardholders, and mobile banking application users.
• Strategic Objective: The initiative aims to incentivize digital banking adoption, provide added value to bank customers, and support cashless payment ecosystems in hospitality and retail sectors.
• Operational Notice Date: Published on Ashwin 29, 2083 (October 15, 2026).

Partner Merchant Breakdown and Exclusive Discount Packages

Under the terms of the agreement, Citizens Bank users can claim dedicated discount rates across food, beverages, wellness services, and mobility products.

• Hotel Himalayan Horizon Privileges: Debit cardholders receive a 10 percent discount, while credit cardholders receive a 15 percent discount on all food and beverage purchases.
• Ramada Encore Kathmandu Privileges: Customers receive a flat 15 percent discount on food, beverages, and spa facilities.
• Punk Bike Private Limited Privileges: Customers receive a 10 percent discount on the purchase of standard and electric bicycles.

Recent Technological Innovations and Product Offerings

Citizens Bank has consistently launched digital products and specialized account types to cater to diverse customer segments across the country.

• Citizens Fonepay Credit Card: Introduced Nepal’s first virtual credit card in technical collaboration with Fonepay Payment Service Limited.
• Specialized Account Schemes: Launched the Citizens Gen-Z Savings Account for young individuals and a dedicated Freelancer Savings Account tailored for digital freelancers.
• Integrated Digital Platform: Rolled out Citizens Digi Bank Sewa as a unified online portal for digital banking solutions.
• Advanced Mobile Banking Features: Enabled direct initial public offering (IPO) share applications and C-ASBA C-RN registration services directly through the bank’s mobile app.
• Cross-Bank Teller QR Cash Withdrawal: Introduced cross-bank teller facilities allowing customers of other banks to withdraw cash by scanning teller QR codes at Citizens Bank branch counters.

Institutional Footprint and Industry Recognition

The bank maintains a strong operational infrastructure and nationwide service network to deliver modern financial services.

• Industry Accolades: Awarded the international Bank of the Year recognition for two consecutive cycles in 2024 and 2025.
• Nationwide Branch Network: Operates 200 full-service branches across 61 districts in Nepal.
• Extended Delivery Channels: Serves clients through 167 ATM counters, 3 extension counters, and 42 branchless banking units.
• Total Customer Base: Delivers financial services to more than 2.078 million account holders.

For More: Citizens Bank Signs MoU