Kamana Sewa Bikas Bank (KSBBL) Launches AI Assistant “KS Mitra” for Smart Banking
16th October 2026, Kathmandu
Kamana Sewa Bikas Bank introduces “KS Mitra”, an AI-powered customer support & grievance management tool. Learn how to access banking services via WhatsApp, Website, and Email.
Kamana Sewa Bikas Bank Launches Digital AI Assistant “KS Mitra”
With the primary objective of delivering faster, more convenient, and highly efficient banking services, Kamana Sewa Bikas Bank has officially introduced “KS Mitra,” an advanced Artificial Intelligence (AI)-driven customer support and grievance management system.
Described as an innovative milestone in Nepal’s banking sector, “KS Mitra” aims to transform customer service by automating inquiries, service requests, and query resolutions through seamless digital channels.
How to Access “KS Mitra” Services?
Customers can easily connect with the KS Mitra AI Assistant through multiple digital platforms:
Official Website: Click on the Ask KS-Mitra icon available on www.kamanasewabank.com.
WhatsApp: Send a direct message to +977 9851460085.
Email: Reach out via email at [email protected].
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Key Features & Services Offered by KS Mitra
Without needing to physically visit a bank branch, customers can perform a wide array of banking transactions and inquiries:
General Banking Information: Access details regarding branch locations, contact numbers, loan & deposit interest rates, service fees, and generic banking products.
Account & Loan Details (Post Identity Verification): Once customer identity and account details are successfully verified:
- Check account balance and view recent transaction history
- Inquire about remaining loan balances
- Retrieve CRN, DEMAT, and KYC-related status updates
Digital Banking & Account Requests:
- Request account block
- Update occupation or source of income details
- Reset/Change Mobile Banking Password or PIN
- Block or check the current status of Mobile Banking services
Automated Ticketing System for Quick Support
In scenarios where the requested information or complex issue cannot be resolved instantly by the AI, KS Mitra automatically generates a support ticket. This enables the bank’s customer care team to follow up efficiently and resolve grievances promptly.
Empowering a ‘Future Ready’ Banking Experience
According to the bank, the rollout of ‘KS Mitra’ aligns with its vision to leverage digital innovation for enhancing customer service quality.
By saving valuable time for users, this initiative firmly reflects the bank’s commitment to its ‘Future Ready’ philosophy.
Additionally, Kamana Sewa Bikas Bank is integrating this digital transformation with its premium Doorstep Banking offerings available through specialized savings accounts.
For more: KSBBL AI Assistant KS Mitra
