Global IME Bank Temporarily Shifts Thapathali Branch Services to Kupondole Branch

16th September 2025, Kathmandu

Global IME Bank’s Thapathali Branch has been temporarily relocated to the Kupondole Branch due to structural damage at its original location in the Central Business Park building.

Global IME Temporarily Relocates

Global IME Bank’s Thapathali Branch has been temporarily relocated to the Kupondole Branch due to structural damage at its original location in the Central Business Park building. The move is a proactive measure to ensure the safety of both customers and staff while maintaining uninterrupted banking services. The bank has apologized for any inconvenience and assured customers that all services, including locker facilities, have been successfully transferred to the new location.

Temporary Relocation Details

The decision to temporarily close the Thapathali Branch was made after the building sustained damage that posed significant safety risks. The bank is currently working to complete necessary repairs and maintenance at the original location, but until these are finished, all services will be handled at the Kupondole Branch. The bank has ensured that all key functions, including regular banking transactions like deposits, withdrawals, and loan payments, are fully operational at the new location. Additionally, all safe deposit locker services have been securely moved to the Kupondole Branch, allowing customers to access their valuables without any disruption.

Customer Assistance and Support

To ensure a smooth transition, Global IME Bank has provided dedicated contact information for its Kupondole Branch, including phone numbers and an email address. Customers can also reach out directly to the branch managers of both the Kupondole Branch (Bimal Parajuli) and the Thapathali Branch (Merina Shrestha) for specific inquiries or assistance. For general support, customers can continue to use the bank’s 24/7 customer service center, Global Connect, which is available via phone and email.

Global IME Bank has not yet announced a specific reopening date for the Thapathali Branch, but it has committed to keeping customers informed of the progress. The bank has emphasized that the branch will only resume operations once it is deemed completely safe for everyone. This temporary relocation is a testament to the bank’s commitment to prioritizing customer safety and service continuity, even in challenging circumstances. Customers are encouraged to use the Kupondole Branch for all their financial needs until further notice.

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