United Ajod Insurance to Keep Service Counter Open During Dashain Holidays
28th September 2025, Kathmandu
United Ajod Insurance Limited has taken a proactive, customer-centric approach by announcing that it will keep a dedicated customer service counter open during the upcoming Dashain festival holidays.
United Ajod Operational During Dashain
This initiative is aimed at ensuring uninterrupted access to essential insurance services for its policyholders, even during Nepal’s biggest national festival, when most businesses and financial institutions are closed. The company confirmed that while its widespread network of main and branch offices will temporarily cease operations, a special, fully-functional counter will be available at its head office in CTC Mall, Sundhara, Kathmandu. This crucial provision reflects the company’s commitment to prioritizing customer needs and maintaining service excellence during periods of peak demand and potential emergencies, which are often associated with the holiday season.
Dashain Operational Schedule
As is standard practice for national holidays, the main office and all branch offices of United Ajod Insurance will observe the national holiday closure, specifically from Asoj 13 to Asoj 17, 2082. This timeframe covers the most important days of the Dashain festival. However, to mitigate any inconvenience and ensure a safety net for its clients, the special customer counter at the head office has been scheduled to remain operational on the following key days:
- September 29, 2025 (Asoj 13, 2082) Fulpati
- September 30, 2025 (Asoj 14, 2082) Maha Ashtami
- October 29, 2025 (Asoj 15, 2082) Maha Navami
The counter will operate on a slightly reduced schedule of 11:00 a.m. to 3:00 p.m. on these designated holidays. This four-hour window provides ample time for clients to conduct urgent business, seek assistance, or resolve any immediate insurance-related issues. This decision is particularly strategic during Dashain, a time marked by extensive travel and increased economic activity, which naturally leads to a greater potential for accidents, claims, and urgent renewal requirements. By providing this continuous service, the company not only fulfills its responsibility but also builds greater trust and reliability among its client base.
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Essential Services Available
The special service counter is equipped to handle several critical insurance services, ensuring that customers are not left vulnerable during the holidays. The services being offered include:
- Policy Issuance and Renewal: Customers can secure new insurance policies or renew their existing coverage, ensuring their assets and well-being remain protected during a season when travel and purchases increase.
- Premium Payments: Clients can make timely premium payments, which is vital for keeping their policies active and avoiding any unintended lapse in coverage.
- Claims Assistance: Perhaps the most important service during a festive period, the counter will provide necessary guidance and initial assistance for policyholders needing to file urgent claims related to accidents, property damage, or medical issues.
- General Inquiries: Customers can seek clarification and consultation on various insurance products, benefits, and coverage details from the available staff.
This proactive measure underscores the company’s commitment to a customer-first philosophy, acknowledging the unique risks and needs that arise during the festive season. The move aligns with the broader industry trend of enhancing service accessibility and using customer convenience as a key competitive differentiator.
Commitment to Service Excellence
United Ajod Insurance, a company formed from the merger of United Insurance Co. (Nepal) Ltd and Ajod Insurance Limited, has consistently worked to expand insurance awareness and maintain a high standard of customer service since it began operating as a merged entity. By ensuring operational continuity during a major national holiday, the company reinforces its reputation as a dependable partner for risk management and financial protection. This initiative is a practical demonstration of service excellence that is expected to set a benchmark for other financial institutions in the country, showcasing how businesses can effectively balance respect for cultural traditions with the critical demands of customer support. The availability of services ensures that individuals and businesses can enjoy the festivities with the peace of mind that their insurance coverage and support are just a short visit away. The availability of this special counter will undoubtedly be a relief to many policyholders who value reliable access to services during a time when emergencies are most likely to occur.
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