NIC Asia Laghubitta Enhances Staff Capacity for Service Excellence in Gandaki and Bagmati
11th November 2025, Kathmandu
NIC Asia Laghubitta Bittiya Sanstha Limited has demonstrated its continuous commitment to operational rigor and staff development with the successful conclusion of its first-trimester budget review and training program for the Gandaki and Bagmati provinces.
NIC Asia Laghubitta Training
This four-day intensive event, held from November 4 to 7 in Kathmandu, was a critical strategic exercise aimed at translating the company’s vision for financial inclusion into concrete, high-quality service delivery at the grassroots level.
The comprehensive program was a strategic blend of performance evaluation and targeted professional development, bringing together key operational staff including branch managers, monitoring officers, recovery officers, and provincial heads. Such gatherings underscore the microfinance institution’s proactive approach to maintaining standards of excellence and accountability across its nationwide network.
A Dual Focus on Review and Skill Enhancement
The first half of the event was dedicated to a detailed provincial budget review. Participants engaged in thorough discussions concerning branch performance over the first quarter, meticulously examining achievements, dissecting operational challenges, and identifying specific areas for strategic improvement. This focus on internal accountability and transparent review is essential for any financial institution operating in the dynamic microfinance sector, ensuring targets are met and operational risks are promptly addressed.
The latter half of the program shifted entirely to intensive training, designed to immediately address the needs and challenges identified during the review phase. The training sessions covered a spectrum of crucial topics vital for modern, efficient microfinance operations:
Service Quality Enhancement: Focusing on the direct impact staff have on customer perception and satisfaction. Customer Protection and Satisfaction: Reinforcing ethical practices and client-centric approaches in all dealings. Financial Management and Branch Operational Efficiency: Equipping managers with the tools to run their branches with optimal resource utilization. Excellence in Service Delivery: A broad theme emphasizing consistently high standards in all client interactions. Digital Banking Practices: Critical training to promote the use of digital channels, aligning with the company’s digital transformation goals. Portfolio Management and Risk Assessment: Strengthening the skills necessary to maintain a healthy loan portfolio and mitigate lending risks, which is particularly vital for microfinance sustainability.
This combination of reviewing past performance and immediately building future capacity demonstrates a mature and responsible approach to microfinance management. It is a necessary continuous cycle to ensure that the institution remains resilient and responsive to the needs of its low-income clientele.
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Strategic Guidance from Top Leadership
A significant feature of the training was the direct involvement and guidance provided by NIC Asia Laghubitta’s senior management team. Leadership participation ensured that all field staff received strategic direction that was unified and aligned with the company’s core objectives.
The roster of senior executives who led sessions included:
Mr. Chol Raj Sharma Joshi, Chief Executive Officer Mr. Ganesh Ghimire, Deputy Chief Executive Officer Mr. Ashish Gautam, Head of Accounts, Finance, and Planning Department Mr. Rakesh Shrestha, Head of Credit and Operations Department Mr. Mithlesh Kumar Srivastav, Head of Information Technology Department Mr. Kasalal Bishwas, Head of Risk, AML, and Compliance Department
The message from the top was clear: employees must sharpen their expertise in risk management, embrace the delivery of digital services, and commit to operational excellence. This guidance ties directly into the institution’s overarching vision of delivering high-quality, impactful financial services to individuals and families at the grassroots level, empowering communities that are often underserved by mainstream banking.
Fostering a Culture of Innovation and Commitment
During the closing ceremony, Deputy CEO Ganesh Ghimire highly commended the participants for their enthusiastic engagement and the positive progress demonstrated in key performance areas such as overall efficiency, target achievement, effective branch management, and robust risk mitigation strategies. He reiterated the importance of dedication and innovation in their day-to-day operations, urging the staff to remain customer-focused.
NIC Asia Laghubitta holds the firm belief that these regular review and training programs are essential, serving as powerful catalysts for staff motivation, enhancing organizational accountability, and embedding a deep-seated culture of continuous improvement. By investing in the professional development of its personnel, the microfinance institution reinforces its foundation, ensuring that the commitment to financial inclusion is upheld by a skilled, motivated, and highly effective workforce.
The institution’s role as one of Nepal’s leading microfinance providers is intrinsically tied to this strategy. It continues to focus on empowering rural communities by providing accessible financial services, innovative products, and efficient service delivery systems, thus directly contributing to the economic upliftment of those most in need.
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