Everest Bank Issues Security Alert: Stay Vigilant and Never Approve Unauthorized Login Requests

13th November 2025, Kathmandu

The digital landscape in Nepal is evolving at a breakneck pace, bringing unprecedented convenience to banking customers through mobile apps and internet services.

Everest Bank Security Alert

However, this technological leap has also presented a fertile ground for cybercriminals. Everest Bank Limited EBL has taken a strong, proactive stance to protect its customers, issuing a crucial security alert with a clear, resonant message: “Stay Alert, Stay Secure.” This advisory is a timely reminder for every digital banking user to adopt a mindset of constant vigilance to safeguard their finances.

The Core Warning: Deny the Unexpected Login Request

At the heart of Everest Bank’s security initiative is a critical, non-negotiable directive: never authorize any login request unless you personally initiated it. This is the single most important defense against one of the most sophisticated forms of online fraud.

Modern banking platforms, including those at Everest Bank, often use advanced, real-time verification systems that send a notification or prompt for login authorization every time an attempt is made to access your account. While this is a powerful layer of security, it becomes a vulnerability if a user is tricked into approving a request they didn’t make.

How the Scam Works

Cybercriminals often employ highly deceptive social engineering techniques, which rely on tricking the human element rather than cracking complex security code. They may use phishing emails, fake SMS messages, or even impersonation calls to:

Create Panic: A message might falsely claim there is a security issue with your account, pressuring you to act immediately.

Lure the Click: They send a link to a cloned, fake website that looks exactly like your bank’s official login page.

Initiate Unauthorized Login: When the user is distracted or confused, the scammer initiates a login attempt on the real bank platform.

Trick the Authorization: The user, seeing the unexpected login prompt from their bank, mistakenly believes it’s related to the ‘issue’ the scammer mentioned and authorizes the request.

By clicking “Approve” or “Authorize” for a login they did not initiate, the customer effectively hands over the keys to their account. Everest Bank’s message is a direct counter to this tactic: if you didn’t try to log in, you must immediately deny the request.

Protecting Your Digital Fort: Practical Cybersecurity Measures

Everest Bank has not only highlighted the risk but also provided a clear, actionable set of safety guidelines to empower customers. By adopting these simple but crucial steps, digital banking users can build a strong, personal firewall against online fraud and identity theft, which are unfortunately on the rise in the Nepali digital finance sector, often manifesting as SMS phishing Smishing scams or fraudulent calls requesting OTPs.

Your Essential Online Safety Checklist:

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Be a Skeptic, Not a Clicker: Do not authorize or approve any login request unless you have just completed the step of entering your credentials to log in yourself. This is the ultimate security check.

The Golden Rule of Sharing: Never, under any circumstances, share your One-Time Passwords OTPs, PINs, passwords, or the three-digit CVV number from the back of your card with anyone. Banks, including Everest Bank, will never ask for this sensitive information via phone call, email, or message.

Verify the Source: Before taking any action based on an unexpected message, alert, or call—especially those creating a sense of urgency—contact the bank’s official customer care center to verify its authenticity.

Use Official Channels Only: Always ensure you are accessing your banking services through the official Everest Bank mobile app, downloaded only from verified app stores, or through the official website with the correct URL. Be wary of fake pages, as these are a common tactic in Nepal to steal banking credentials.

Enable and Monitor Notifications: Activate notifications for all banking activities. Real-time alerts about transactions, deposits, or login attempts allow you to spot and report suspicious activity instantly.

Log Out Completely: Always use the “Logout” feature after completing your transactions, especially when using shared or public devices.

Everest Bank’s Commitment to Security and Customer Support

As a leading commercial bank in Nepal, Everest Bank Limited EBL demonstrates a robust commitment to both technological innovation and customer security. The bank’s real-time login authorization feature is a key technological safeguard, and their investment in customer education, through regular alerts and social media updates, aims to foster a more cyber-aware customer base.

For customers who encounter any suspicious activity, Everest Bank ensures round-the-clock support. Immediate reporting is key to preventing financial loss. Customers are strongly encouraged to contact the bank for assistance through the following official channels:

Toll-Free Numbers: 16600171718 / 18102171718

Email: [email protected]

Conclusion: Digital Vigilance is Key to Financial Safety

The security alert from Everest Bank Limited is a timely and necessary intervention in a world where digital threats are continually advancing. The message is clear: while the bank provides the advanced security platform, customers are the essential final line of defense. By following the simple guidance of always denying unauthorized login requests, refusing to share sensitive credentials, and verifying unexpected communication through official channels, every digital banking user can contribute to a safer, more resilient digital ecosystem. Stay Alert. Stay Secure. Bank Safely with Everest Bank Limited.

For More: Everest Bank Security Alert