12th August 2025, Kathmandu
In a strategic move to foster stronger regional leadership and collaboration, Citizens Bank International Limited recently organized a seminar titled “Madhesh Leadership: Driving Performance and Achieving Goals” for its branch managers and key staff in Madhesh Province.
Citizens Bank Madhesh Leadership
The event, held on Shrawan 27, 2082 (August 12, 2025), was a key part of the bank’s initiative to align central strategies with local priorities. This seminar reflects the bank’s commitment to empowering its provincial teams to better serve their communities and achieve ambitious financial targets.
The seminar saw high-profile attendance from the bank’s top management, including CEO Mr. Ganesh Raj Pokharel, the Deputy CEO, and other senior executives. The discussions were focused on bridging the gap between central policies and the unique needs of the Madhesh region. Participants explored ways to strengthen collaboration and ensure that the bank’s goals for the current fiscal year are met through a unified, strategic approach.
This initiative is part of a broader plan by Citizens Bank to host similar province-level programs across the country, aiming for a consistent and high-performing operational framework nationwide.
Remarkable Financial Achievements in Fiscal Year 2081/82
The seminar’s timing coincides with the announcement of impressive financial results for the fiscal year 2081/82. Citizens Bank International Limited reported double-digit growth across several key indicators, underscoring its robust performance and effective management. The bank successfully navigated a challenging economic landscape by reducing its cost of funds, lowering the base rate, and enhancing credit risk management practices.
Key highlights of the bank’s performance include:
- Loan Growth: The loan portfolio expanded by 11.15%, reaching a total of NPR 175.16 billion, up from NPR 157.58 billion in the previous fiscal year.
- Deposit Growth: Deposits saw an increase of 11.69%, totaling NPR 214.08 billion. This represents a significant increase of approximately NPR 22 billion.
- Net Interest Income: The bank’s net interest income grew by 11.20%, reaching NPR 6.36 billion.
These figures demonstrate the bank’s ability to attract and retain customers while expanding its lending activities responsibly. The bank’s credit-to-deposit (CD) ratio stood at 81.91%, indicating a healthy balance in its liquidity management. Additionally, the Return on Assets (ROA) was 0.55% and the Return on Equity (ROE) was 5.81%, reflecting solid profitability.
Innovations and Industry Recognition
Citizens Bank’s success isn’t limited to its financial results; the institution has also been at the forefront of innovation in Nepal’s banking sector. The bank recently received the prestigious “Bank of the Year 2024” award, a testament to its excellence and leadership in the industry.
Furthermore, the bank has introduced several groundbreaking digital services, including:
- Citizens Fonepay Virtual Credit Card: In collaboration with Fonepay, Citizens Bank launched Nepal’s first-ever virtual credit card, providing customers with a secure and convenient way to make online payments.
- In-App Share Applications: It became the first bank in Nepal to allow customers to apply for shares and access CRN number services directly through its mobile banking app, simplifying the investment process for thousands of users.
Expansive Network and Customer-Centric Approach
With a vast network spanning 61 districts of Nepal, Citizens Bank International Limited serves over 1.925 million customers. Its extensive reach includes 200 branches, 169 ATMs, 3 extended counters, and 74 branchless banking units. This widespread presence, coupled with its focus on technological innovation and employee empowerment, solidifies Citizens Bank’s position as a leading financial institution dedicated to driving economic growth and delivering exceptional service across the nation.
For more: Citizens Bank Madhesh Leadership