2nd June 2025, Kathmandu
Citizens Bank International Limited has entered into a special partnership with Diamond Hill Resort. This agreement benefits customers while encouraging digital payments in Nepal.
Citizens Bank Partners Diamond Hill
Special Deal For Citizens Bank Customers
Citizens Bank signed a Memorandum of Understanding (MoU) with Diamond Hill Resort, located in Panauti, Kavrepalanchok. The partnership offers an attractive 15% discount at the resort. The offer is valid for customers who use Citizens Bank’s debit or credit cards, privilege cards, or mobile banking services.
This move supports the bank’s mission to shift customers from cash transactions to digital modes. It also rewards loyal customers with savings while using modern banking tools.
Pushing For Digital Adoption
The bank strongly promotes digital banking. Over the past years, it has launched several features to simplify payments. This partnership aims to make digital services more appealing.
Customers will enjoy easier access to resort facilities. At the same time, they will be encouraged to use mobile and card-based transactions instead of cash.
Citizens Bank continues to roll out similar offers that combine customer benefits with digital banking expansion.
Details Available Online
The bank has made the discount details available on its official website. Customers can visit the site to learn about eligibility, terms, and how to claim their discounts.
This transparency builds trust and boosts interest in digital banking services.
A Leader In Innovation
Citizens Bank is not new to innovation. Recently, it received the global title “Bank of the Year 2024.” This award reflects its progress in digital banking, customer service, and financial inclusion.
The bank is committed to offering value-added services. Its innovation efforts are aimed at both individual and corporate clients across Nepal.
First Virtual Credit Card In Nepal
Citizens Bank achieved a national milestone through its collaboration with PhonePe. Together, they launched the first virtual credit card in Nepal, called Citizens PhonePe Credit Card.
This service allows customers to make credit transactions without a physical card. It provides a secure and convenient solution for online and point-of-sale (POS) payments.
The virtual card has received positive feedback. It shows the bank’s ability to respond to changing customer habits.
More Services Via Mobile App
Citizens Bank’s mobile banking app offers multiple features. Customers can now apply for shares directly through the app. They can also access their CRN numbers without visiting branches.
These upgrades save time. They make financial processes easier for customers involved in the capital market.
The bank’s mobile app continues to improve. It aims to become a one-stop digital finance solution.
Cross-Bank Teller QR Scan
The bank has introduced another customer-friendly feature. Through cross-bank teller QR scanning, customers from other banks can withdraw cash from Citizens Bank branches.
They simply scan a teller QR code and receive cash without needing an account at Citizens Bank. This service increases convenience and sets a new standard in the banking industry.
It shows Citizens Bank’s openness to serve non-account holders and enhance overall service accessibility.
Strong National Network
Citizens Bank has a wide footprint across Nepal. It currently operates in 61 districts. The bank offers services through:
200 branches
168 ATMs
3 extended counters
74 branchless banking units
With this network it serves more than 1.897 million customers. The bank provides modern, secure, and accessible financial services nationwide.
Its commitment to inclusion has helped expand financial access to remote areas. The branchless units play a key role in this effort.
Focus On Customer Benefits
Citizens Bank believes that digital banking should reward users. Offers like the 15% resort discount help customers feel the value of going digital.
The bank sees this partnership as a win-win for both the resort and its clients. Customers save money, while the resort welcomes more digital-savvy visitors.
In the long run, such efforts will reduce the country’s dependency on cash.
A Model For Future Partnerships
This deal with Diamond Hill Resort could set a trend. More local businesses may collaborate with banks to offer digital discounts. This approach helps businesses grow and encourages digital payments.
Citizens Bank wants to lead by example. It plans to continue forming partnerships that bring convenience and value to customers.
The bank’s focus is not only on service delivery but also on creating meaningful experiences for users.
What Should Customers Do?
Customers who want to benefit from the 15% discount should:
Use a Citizens Bank card or mobile banking at Diamond Hill Resort.
Check the Citizens Bank website for offer terms.
Visit the resort and present digital payment tools at the time of payment.
These steps are simple and quick. The offer is ideal for anyone planning a relaxing stay while enjoying banking rewards.
Conclusion
Citizens Bank International Limited is making bold moves in digital banking. Its recent partnership with Diamond Hill Resort is part of a bigger vision.
By offering discounts for digital payments, the bank is driving customer engagement, encouraging innovation, and supporting the national agenda for financial digitization.
With a strong service network, award-winning innovation, and customer-first mindset, Citizens Bank continues to lead the way in Nepal’s banking sector.
Customers are urged to take full advantage of this new offer and explore more digital services that the bank continues to introduce.
For more: Citizens Bank Partners Diamond Hill