Citizens Bank Partners with Kathmandu Medical College for Patient Treatment Discounts
17th October 2025, Kathmandu
In a significant move poised to deliver tangible benefits to its growing customer base, Citizens Bank International Limited has officially entered into a strategic alliance with Kathmandu Medical College Public Limited (KMC), a renowned healthcare institution located in Sinamangal, Kathmandu.
Citizens Bank Partners with KMC
This landmark Memorandum of Understanding (MoU) is centered on offering special medical treatment discounts to the bank’s customers, seamlessly blending financial services with essential community welfare. The agreement grants Citizens Bank cardholders and mobile banking users an attractive discount of up to 15% on specialist treatment services provided by Kathmandu Medical College. This collaboration is a powerful demonstration of Citizens Bank’s dedication to enhancing customer value beyond traditional banking, while simultaneously championing the nationwide shift towards digital transactions.
Driving Digital Adoption Through Tangible Health Benefits
The core of this partnership is a dual strategy: providing affordable healthcare and aggressively promoting digital payment adoption. By linking a direct and substantial benefit—reduced medical costs—to the use of their digital channels, Citizens Bank is offering a compelling incentive for customers to transition from cash to electronic payments. Customers simply need to use their Citizens Bank debit or credit cards, or their mobile banking app, to settle their medical bills at KMC to instantly avail the discount. This method is crucial in the context of Nepal’s evolving financial landscape, where the push for a cashless economy gains momentum.
This initiative follows a trend where financial institutions in Nepal partner with leading hospitals and diagnostic centers to offer customer concessions, such as the discounts provided by banks like NIC Asia, Mahalaxmi Bikas Bank, Kumari Bank, and Everest Bank with various healthcare partners across Nepal. However, the partnership between Citizens Bank, a major commercial bank, and a prominent institution like Kathmandu Medical College, located centrally in the capital, marks a significant concentration of digital benefit and quality healthcare access for a vast pool of customers.
The Citizens Bank Digital Ecosystem: Innovation Beyond Transactions
The recent agreement with Kathmandu Medical College is merely the latest in a series of innovative and customer-centric initiatives that underscore Citizens Bank’s position as a market leader in Nepal. The bank’s recent, well-deserved recognition as “Bank of the Year 2024” serves as a strong testament to its commitment to excellence, service innovation, and financial inclusion. This prestigious award elevates the bank’s market reputation and credibility, assuring customers and partners like KMC of its robust operational and strategic capabilities.
The bank’s digital leadership is clearly evident in its pioneering product launches:
Nepal’s First “Citizens PhonePe Credit Card”: This virtual credit card, developed in collaboration with PhonePe, revolutionizes consumer credit access, providing a fast, secure, and purely digital avenue for transactions.
“Freelancer Savings Account”: Recognizing the growing gig economy, this specialized product is tailored to meet the unique financial needs of freelancers, offering flexibility and digital convenience.
Pioneering Share Application Services: Citizens Bank was the first in Nepal to allow customers to apply for shares and obtain the necessary CRN (C-ASBA Registration Number) directly through its mobile banking application, simplifying investment for the general public.
Cross-Bank Teller Service: This novel service allows customers of other banks to withdraw cash from Citizens Bank branches by scanning a teller QR code, an initiative that drastically improves financial access and interoperability across the banking sector.
These advancements solidify the “Citizens Smart” mobile banking application as a central hub for comprehensive financial management, enabling users to perform a wide array of services including fund transfers, utility bill payments, top-ups, and now, access to discounted essential medical services. The continuous investment in digital infrastructure ensures that transactions remain convenient, fast, and secure, a critical factor for sensitive payments like healthcare expenses.
Expanding Reach and Commitment to Nationwide Service
Citizens Bank boasts an extensive national presence, a key element in delivering the benefits of this partnership widely. With a robust network spanning 61 districts, the bank operates through 200 branches, complemented by 169 ATMs, 3 extension counters, and 74 branchless banking units. This extensive infrastructure ensures that over 1.944 million customers across the country have reliable access to modern banking services.
The collaboration with Kathmandu Medical College—a reputable institution known for specialist care—means that the bank’s commitment to customer welfare now directly addresses one of the most critical and often burdensome expenses: healthcare. The provision of up to a 15% discount on specialist treatment can translate into significant savings for families, especially during times of medical necessity. This strategic alignment between finance and health not only offers a competitive edge to the bank but also contributes positively to the socio-economic well-being of its patrons.
By continuously launching innovative digital products and forming strategic partnerships that offer tangible, life-enhancing benefits, Citizens Bank International Limited is firmly positioning itself as more than just a financial institution. It is evolving into a comprehensive service provider, driven by innovation, recognized for its excellence with the “Bank of the Year 2024” award, and dedicated to the prosperity and health of the Nepalese community, all through the powerful conduit of digital banking.
For More: Citizens Bank Partners with KMC
