Citizens Bank Secures ‘Bank of the Year 2025’ Title, Pioneers Modern Customer-Centric Banking
Citizens Bank Wins Title
5th December 2025, Kathmandu
Citizens Bank International Limited has made history by winning the prestigious ‘Bank of the Year 2025’ award for the second consecutive year, recognizing its leadership in modern customer-centric banking in Nepal.
Citizens Bank Wins Title
The esteemed award was presented by The Financial Times, UK, at a high-profile ceremony in London on December 3. This remarkable achievement cements the bank’s status as a leading financial institution committed to excellence and innovative financial services.
This continuous recognition highlights the bank’s dedication to offering simple and secure banking access to customers over the past 19 years.
A Back-to-Back Global Triumph
This back-to-back victory solidifies Citizens Bank’s position on the global stage, following its win of the ‘Bank of the Year 2024’ award. Often referred to as the ‘Oscar of the banking sector,’ this honor reflects the bank’s strong financial performance, strategic expansion, and commitment to sustainable growth.
The ceremony attracted significant global attendance, with over 400 dignitaries, including chairpersons and CEOs from more than 125 countries, celebrating the best in the international banking industry.
Leadership Commits to Enhanced Responsibility
The bank’s Chairman of the Board of Directors, Mr. Prabal Jung Pandey, and Chief Executive Officer, Mr. Ganesh Raj Pokharel, jointly accepted the coveted award. Chairman Pandey expressed profound pride in the bank’s continuous success, emphasizing that receiving the award for two consecutive years instills a greater sense of responsibility.
He affirmed the bank’s renewed commitment to introducing even more modern customer-centric banking solutions and providing outstanding service to its growing customer base.
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Focus on Good Governance and Green Banking
CEO Pokharel credited this major international recognition to the collaborative efforts of all stakeholders and the tireless dedication of the bank’s employees.
Looking forward, he reiterated the bank’s strong commitment to strengthening corporate good governance, ensuring prudent banking practices, and expanding its green banking initiatives. These strategic focus areas are key to the bank’s long-term vision of delivering superior and sustainable financial services.
Nepal’s Banking Sector Shines Internationally
Nepal’s banking industry has consistently received this global recognition since 2002. Historically, only nine banks in Nepal have successfully earned this acclaimed title.
Citizens Bank’s recent success in winning this award consecutively underscores the progressive advancements and growing credibility of the Nepalese financial sector on an international platform.
The award not only celebrates the bank’s individual achievements but also boosts the reputation of the country’s entire banking system. The bank continues to uphold high standards, ensuring customers receive unparalleled banking access and innovative financial services that meet their evolving needs.
The Road Ahead: Digital and Sustainable Focus
Citizens Bank has positioned itself as a key player in driving digital transformation within Nepal’s financial landscape. Its emphasis on seamless digital channels and customer-first solutions ensures a truly modern customer-centric banking experience.
The bank’s efforts in integrating environmental and social governance (ESG) through its green banking initiatives reflect a forward-thinking approach, securing its relevance and impact well into the future. The institution remains focused on maintaining outstanding service quality while making banking access simpler and safer for every customer.
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