21st March 2025, Kathmandu
Citizens Bank International Limited has achieved a significant milestone by opening its 200th branch in Diktel, Khotang, Koshi Province.
Located in Rupakot Majhuwagadhi Municipality, Ward 1, this new branch marks a major step in the bank’s expansion strategy and commitment to providing accessible banking services across Nepal.
Citizens Bank’s 200th Branch
With this addition, the bank now operates 200 branches nationwide, including 28 branches in Koshi Province.
The inauguration ceremony, held on 2081 B.S., was marked by traditional rituals and attended by local dignitaries, business leaders, and community members. The event highlighted the bank’s dedication to delivering excellent customer service and fostering financial inclusion in rural and urban areas alike.
A Commitment to Excellence and Customer Service
During the inauguration, Mr. Ganesh Raj Pokharel, Chief Executive Officer of Citizens Bank International, emphasized the bank’s mission to provide high-quality banking services to its customers. He stated, “The opening of our 200th branch in Diktel, Khotang, reflects our commitment to expanding our reach and delivering exceptional financial solutions to meet the needs of our customers.”
The new branch aims to cater to the financial needs of individuals, small and medium-sized enterprises (SMEs), and local businesses by offering a wide range of retail banking services. These include savings accounts, loans, remittance services, and digital banking solutions.
Special Offers for New Customers
To celebrate the launch of the new branch, Citizens Bank International is offering exclusive benefits to new customers, including:
Free corporate mobile banking and internet banking services for the first year.
Waived fees for opening D-Mat accounts during the first year.
These initiatives are designed to encourage more people to embrace modern banking solutions and enhance their financial well-being.
Corporate Social Responsibility: Supporting Education
As part of its Corporate Social Responsibility (CSR) initiatives, Citizens Bank International donated computers and printers to Shree Mahendrodaya Secondary School in Ward 9 of Rupakot Majhuwagadhi Municipality. The donation aims to support the school’s educational activities and provide students with access to modern technology.
During the handover ceremony, Mr. Ganesh Raj Pokharel expressed his hope that the donation would benefit the students and contribute to their academic success. “We believe that this small contribution will make a big difference in the lives of the students and help them achieve their dreams,” he said.
Award-Winning Bank with Innovative Solutions
Citizens Bank International has consistently been recognized for its excellence in the banking sector. Recently, the bank was honored with the prestigious “Bank of the Year 2024” award, a testament to its innovative approach and customer-centric services.
The bank has also introduced several first-of-its-kind services in Nepal, including:
Citizens Fonepay Credit Card: A virtual credit card launched in collaboration with Fonepay, offering seamless digital transactions.
Mobile Banking App: Enabling customers to apply for shares and access loan-related services directly through the app.
Nationwide Presence and Modern Banking Services
With 200 branches, 167 ATMs, 3 extended counters, and 74 branchless banking units spread across 61 districts, Citizens Bank International serves over 1.85 million customers. The bank is dedicated to providing modern banking solutions that cater to the diverse needs of its customers, from urban centers to remote areas.
Key Features of Citizens Bank International:
Wide Network: Extensive reach across Nepal, ensuring accessibility for all.
Digital Banking: Cutting-edge mobile and internet banking services for convenience.
Customer-Centric Approach: Tailored financial solutions for individuals and businesses.
CSR Initiatives: Commitment to social development through education and community support.
Looking Ahead: Expanding Horizons
The opening of the 200th branch in Diktel, Khotang, is a testament to Citizens Bank International’s vision of becoming a leading financial institution in Nepal. The bank remains committed to expanding its services, embracing innovation, and contributing to the nation’s economic growth.
As Citizens Bank International continues to grow, it aims to set new benchmarks in the banking sector, ensuring that every Nepali has access to reliable and efficient financial services.
For more: Citizens Bank’s 200th Branch