12th September 2025, Kathmandu
cityPAY, a prominent digital payment platform in Nepal, has issued a public reassurance to its users, confirming that all its financial services remain fully operational and secure.
cityPAY Confirms Uninterrupted Services
The company’s announcement comes at a crucial time when many traditional brick-and-mortar banks across the country, including those in the Kathmandu Valley, are operating with reduced hours due to national unrest and security concerns. By maintaining its full suite of services, cityPAY is highlighting its commitment to providing a stable, convenient, and cashless alternative for financial transactions to individuals and businesses across Nepal.
Uninterrupted Access to Essential Financial Services
The core of cityPAY’s message is its unwavering service availability. Users can continue to perform a wide range of critical transactions without any interruption. This is particularly vital for the daily lives of Nepalese citizens who rely on digital platforms for their financial needs, especially as physical branch visits become more difficult or risky. The key services that remain fully functional on the cityPAY platform include:
Instant Money Transfers: Users can send and receive money within Nepal instantly, facilitating personal payments and business transfers seamlessly.
Utility and Bill Payments: Essential bills for services such as electricity, water, and internet can be paid with ease, ensuring households and businesses do not face service disruptions.
Mobile Top-ups and Recharge: The platform supports mobile top-ups and recharges across all major telecom networks, a fundamental service for staying connected.
Merchant Payments: The company’s strong network, which includes its recent integration with FonePay, allows for seamless merchant payments via QR codes at over 1.7 million outlets nationwide.
This comprehensive operational status demonstrates cityPAY’s crucial role in maintaining economic stability. While traditional banking services face temporary limitations, digital payment platforms like cityPAY provide a resilient and efficient channel for day-to-day financial activities, helping to sustain local economies and reduce dependence on physical cash.
Strengthening Trust Through Proactive Communication and Support
cityPAY has reinforced its commitment to its users by providing transparent communication and robust customer support. The company has made its official customer service hotline and support email available, encouraging users to reach out for any issues or guidance. This level of support is essential during times of crisis, as it provides a sense of security and reliability for customers navigating a challenging environment. The bank’s official numbers are:
- Landline: +977 01-4548080
- NCELL Support: +977 9802323605
- NTC Support: +977 9767476743
- Toll-Free: 18105000411
- Email: citywallet@citypay.com.np
By proactively addressing user concerns and providing multiple channels for assistance, cityPAY is building and strengthening customer trust, a foundation that is particularly critical in the financial services industry. The company’s public statement, which expresses gratitude to its customers for their continued trust, highlights a customer-centric philosophy that values loyalty and reliability.
The Role of Digital Platforms in a Cashless Future
The current national situation, which has prompted many banks to operate with restricted hours, underscores the vital importance of digital payment platforms in Nepal’s evolving financial landscape. The Nepal Rastra Bank (NRB) has been a key driver in promoting financial inclusion through digital financial services, especially in the wake of events like the COVID-19 pandemic. The integration of platforms like cityPAY with major payment networks like FonePay further accelerates Nepal’s transition towards a cashless economy, making digital transactions more secure, inclusive, and user-friendly.
cityPAY’s commitment to uninterrupted service, combined with its robust security infrastructure and focus on customer support, positions it as a key player in ensuring financial stability during periods of uncertainty. The company’s announcement serves as a clear message that while physical banking may be temporarily limited, the digital financial ecosystem remains strong, reliable, and fully operational for the benefit of all Nepalese citizens.
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