Citizens Bank Introduces Nepal’s First Cross Bank Teller QR System

13th October 2025, Kathmandu

The landscape of financial transactions in Nepal has been fundamentally transformed with the pioneering launch of the Cross Bank Teller QR system by Citizens Bank International Limited. This landmark digital innovation is being hailed as a major step toward achieving a truly ‘Click Banking’ environment, moving beyond the traditional ‘Brick Banking’ model, and significantly advancing the country’s push for a fully digital economy.

Cross Bank Teller QR System

The new service is a testament to Citizens Bank’s commitment to cutting-edge technology and customer convenience. By introducing Nepal’s first system of this kind, the bank has not only set a new industry standard but has also delivered a revolutionary solution to a common banking challenge: the need for quick and easy interbank cash access. This strategic move aligns perfectly with the national goal of fostering greater financial inclusion and reducing the reliance on physical instruments like cheques and debit cards.

Seamless Interbank Cash Withdrawal: How the Cross Bank Teller QR System Works
The ingenuity of the Cross Bank Teller QR system lies in its simplicity and unparalleled interoperability. It is built upon the foundational digital infrastructure that governs Nepal’s modern payment system, likely leveraging the NEPALPAY QR standards developed under the Nepal Rastra Bank’s guidance to ensure seamless operation across different banking platforms.

The process for a customer is remarkably straightforward, enabling a faster, safer, and card-less cash withdrawal experience:

• Visit the Branch: A customer, regardless of their primary bank, visits the nearest Citizens Bank branch counter that offers the Cross Bank Teller QR service.
• Teller QR Display: The bank teller displays a unique or dynamic QR code (the ‘Cross Bank Teller QR’) on a screen or a printed slip for the transaction.
• Scan and Authenticate: The customer opens their own bank’s mobile banking application—provided their bank is part of the interoperable QR network (such as Fonepay/NEPALPAY)—and selects the QR Scan or ‘Scan to Pay’ option. They then scan the QR code displayed by the Citizens Bank teller.
• Enter Transaction Details: Within their mobile banking app, the customer specifies the withdrawal amount and selects the account from which the funds are to be debited. They then confirm the transaction using their secure mobile banking password, transaction PIN, or OTP (One-Time Password).
• Instant Cash Dispensation: Upon successful verification and debit from the customer’s bank account, the Citizens Bank teller immediately hands over the requested cash amount.

This mechanism bypasses the traditional requirements of needing a debit card that works in another bank’s ATM or writing a cheque, fundamentally transforming the teller-based withdrawal experience into a swift digital process. This cross-bank functionality is a major convenience, especially in emergencies or locations where access to the customer’s home bank branch or ATM is limited.

The Transformative Benefits for Customers and the Digital Ecosystem

The launch of the Cross Bank Teller QR system delivers a powerful array of benefits, solidifying its role as a pivotal force in Nepal’s financial technology revolution. It represents a significant step away from cash and card dependency, promoting the speed and security of real-time digital transactions.

Enhanced Customer Convenience and Speed

• Card-less and Cheque-less Access: The service eliminates the need for physical instruments like debit cards and cheques for a counter withdrawal, which significantly reduces the risk of card skimming, loss, or fraud. Customers only need their smartphone and mobile banking application.
• Interoperability and Accessibility: By offering ‘Cross Bank’ functionality, Citizens Bank effectively extends its branch network to serve the customers of all participating financial institutions. This dramatically increases the geographical accessibility of banking services, allowing for cash withdrawals across the country irrespective of the customer’s bank affiliation. This is a game-changer for travel and remote areas.
• Reduced Waiting Time: The entire QR-based transaction process is faster than traditional counter withdrawals, which typically involve verifying physical documents or cards. The digital, real-time nature of the transaction reduces in-branch wait times and improves overall service efficiency.

Driving Digital Financial Inclusion

• Promoting Digital Literacy: The ease of use of QR-based systems encourages a broader segment of the population, including those who are less familiar with complex digital tools, to adopt mobile banking. This directly contributes to greater digital literacy and financial inclusion across Nepal.
• Reducing Cash Dependency: This new avenue for digital cash withdrawal complements the existing digital payment ecosystem, which has already seen a massive surge in QR code-based payments. By making digital methods the preferred way even for getting cash, it helps accelerate Nepal Rastra Bank’s vision of a ‘less-cash’ society.
• Boosting the National Payment System: The interoperable nature of the service strengthens the entire domestic payment network, particularly the infrastructure managed by entities like Nepal Clearing House Limited (NCHL), which facilitates the interbank settlement of these QR-based transactions.

A Future Shaped by QR Innovation in Nepal

The trend towards QR-based payments in Nepal has been on a steep upward trajectory, with central bank data highlighting annual growth rates exceeding 200% in transaction volume for QR payments in recent fiscal years. Innovations like the Cross Bank Teller QR system build on this momentum, showcasing how financial institutions are continually adapting to consumer preferences for digital-first solutions.

The success of this new system will pave the way for other financial institutions to adopt similar interoperable cash withdrawal mechanisms, further standardizing QR technology not just for merchant payments, but also for fundamental banking functions. It marks a significant milestone in the evolution of digital finance in Nepal, turning physical bank branches into easily accessible, multi-bank service points through the power of a simple QR scan.

This focus on digital innovation, championed by Citizens Bank, reinforces Nepal’s position as a dynamic market for fintech advancements in South Asia, moving finance from ‘Brick’ to ‘Click’ with speed and security.

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