23rd May 2025, Kathmandu
On Monday afternoon, users across Nepal faced issues while logging into eSewa. Some could not access the app or website. Others got in but couldn’t complete transactions. As Nepal’s top digital wallet, this outage caught immediate attention.
eSewa Login Issue Explained
Social media lit up with reactions. Users shared their frustration and confusion. Many wondered if eSewa had been hacked. Rumors spread quickly, creating even more concern among the public.
No Hack—Just a Technical Upgrade
However, eSewa officials soon clarified the situation. There was no hacking incident. The disruption came from a planned system upgrade. According to eSewa’s technical team, they were upgrading their database system.
This upgrade caused a temporary overload. It affected the app and website for a few hours. The company apologized and confirmed the problem had nothing to do with security breaches.
Traditional Systems Reach Their Limit
Most Nepali companies still use traditional databases. These systems store data in one place. While this setup works well for small-scale tasks, it faces limits during rapid growth.
eSewa also used this method for years. But with millions of users, the old system was struggling. So, eSewa decided to move toward a more advanced setup.
Enter Cassandra: A Global-Standard Database
To solve this, eSewa introduced Cassandra Database. This system is used by global giants like Apple Pay, NPCI (India), AmEx, Facebook, and Netflix. Cassandra is known for handling large volumes of data efficiently.
Unlike traditional databases, Cassandra doesn’t rely on a single server. Instead, it works across multiple sites or data centers. This makes it more secure, faster, and more reliable.
Cassandra also allows for real-time data processing. It can keep running even if one server fails. That’s why it is trusted by top international platforms.
High Resource Use Triggered the Issue
During the upgrade, system resource usage spiked. This led to the temporary issues users faced on Monday. The team at eSewa had expected some load, but not at such a high level.
The company has now addressed the issue. Services were restored the same day. Technical staff continue to monitor the platform closely to avoid similar problems in the future.
Official Statement from eSewa
Ravi Shakya, eSewa’s Chief Strategy Officer, released a public statement. He asked users not to believe rumors about hacking or weak security. “The problem was purely technical,” he said. “We are upgrading our system for the future.”
Shakya added that such improvements are part of eSewa’s long-term vision. “We are preparing for a future with more users and more data,” he explained. “That means better systems are essential.”
He also assured the public that eSewa remains committed to safety. “We take user security very seriously,” he said. “This upgrade is part of our plan to build a faster, safer platform.”
More Upgrades, More Caution Ahead
Shakya admitted that future upgrades may also cause brief disruptions. But the company will now be more cautious. Extra steps will be taken to reduce any impact on users.
“We have learned from this experience,” he said. “Next time, we will do more to make sure services run smoothly even during upgrades.”
eSewa plans to notify users in advance before any major system changes.
A Step Toward a Smarter Fintech Future
This event shows how much Nepal’s fintech sector is growing. eSewa’s move to Cassandra is a bold step forward. It also sets an example for other companies looking to upgrade their systems.
The digital economy in Nepal is expanding quickly. More people are using mobile payments and online banking. To support this growth, companies must improve their tech.
By choosing Cassandra, eSewa is aligning with global best practices. The upgrade ensures better performance during peak usage. It also reduces the chance of failures in the future.
Final Message to Users
eSewa has asked users to stay informed through official channels. Don’t believe social media rumors, the company advises. If problems occur, eSewa will communicate clearly and fix them quickly.
This latest issue wasn’t a failure—it was a growing pain. With better systems and better planning, eSewa is preparing for a smarter digital future.
For more: eSewa Login Issue Explained