5th October 2024, Kathmandu
As the monsoon rains continue to wreak havoc across various regions in Nepal, many families are facing the damaging effects of floods and landslides. These natural disasters have led to waterlogging in homes, causing potential damage to essential household electronics, including Samsung products.
In response to this unfortunate situation, Samsung has launched the Flood Care Nepal 2024 campaign to assist its loyal customers. Under this campaign, Samsung is offering free repair services for water-damaged Samsung products. The service includes free labor charges and replacement parts at no cost for eligible products that are still within their warranty period.
Campaign Highlights:
- Free repair services for water-damaged Samsung products.
- No labor charges or costs for replacement parts.
- Applicable for products within the warranty period.
- Service is available from October 4 to October 13, 2024.
Samsung’s Commitment to Flood-Affected Customers
Samsung remains committed to supporting its customers in these difficult times. By offering free repair services, Samsung aims to minimize the burden on families who have been affected by the floods and help them restore their daily lives.
How to Avail the Service
If your Samsung product has been damaged due to water exposure, you can avail of the repair service by visiting the nearest Samsung Service Center. Additionally, consumers can contact Samsung Customer Support at Ncell: +977-9801572667 or NTC: 1660-01-72667 to register their repair requests.
List of Samsung Service Centers in Nepal
Samsung has set up multiple service centers across Nepal to facilitate the Flood Care 2024 campaign. Here are the available service centers:
| S.N. | Samsung Service Centers | Districts |
|---|---|---|
| 1 | Samsung Mobile Service Center, Birgunj | Parsa |
| 2 | Samsung Mobile Service Center, Birtamode | Jhapa |
| 3 | Samsung Mobile Service Center, Hetauda | Makwanpur |
| 4 | Samsung Mobile Service Center, Janakpur | Dhanusha |
| 5 | Samsung Mobile Service Center, Biratnagar | Morang |
| 6 | Samsung Mobile Service Center, Itahari | Sunsari |
| 7 | Samsung Mobile Service Center, Sundhara | Kathmandu |
| 8 | Samsung Mobile Service Center, Gaighat | Udayapur |
| 9 | Samsung Mobile Service Center, Lahan | Siraha |
| 10 | Samsung Mobile Service Center, Damauli | Tanahun |
| 11 | Samsung Mobile Service Center, Baneshwor | Kathmandu |
| 12 | Samsung Mobile Service Center, Bhaktapur | Bhaktapur |
| 13 | Samsung Mobile Service Center, Butwal | Rupandehi |
| 14 | Samsung Mobile Service Center, Dang | Dang |
| 15 | Samsung Mobile Service Center, Dhangadi | Kailali |
| 16 | Samsung Mobile Service Center, Jawlakhel | Lalitpur |
| 17 | Samsung Mobile Service Center, Narayanghat | Chitwan |
| 18 | Samsung Mobile Service Center, Nepalgunj | Banke |
| 19 | Samsung Mobile Service Center, Pako New Road | Kathmandu |
| 20 | Samsung Mobile Service Center, Pokhara | Kaski |
| 21 | Samsung Consumer Electronics Service Center, Nepalgunj | Banke |
| 22 | Samsung Consumer Electronics Service Center, Birgunj | Parsa |
| 23 | Samsung Consumer Electronics Service Center, Butwal | Rupandehi |
| 24 | Samsung Consumer Electronics Service Center, Itahari | Sunsari |
| 25 | Samsung Consumer Electronics Service Center, Narayanghat | Chitwan |
| 26 | Samsung Consumer Electronics Service Center, Pokhara | Kaski |
| 27 | Samsung Consumer Electronics Service Center, Kathmandu | Kathmandu |
Terms and Conditions
The Samsung Flood Care 2024 campaign is subject to specific terms and conditions. This service is exclusively available for products damaged due to water exposure during the flood and is still covered under the warranty period.
Support Period
Customers can avail of this service until October 13, 2024. Please visit your nearest Samsung Service Center or contact the customer service team for any inquiries regarding product repairs.
Conclusion
Through the Flood Care 2024 campaign, Samsung reinforces its dedication to customer satisfaction by ensuring that its Samsung products, which are vital to daily life, are restored to working conditions without any additional financial burden. This initiative is a testament to Samsung’s commitment to supporting its customers during times of need.
For more: Flood Care Nepal 2024