18th May 2025, Kathmandu
Are you unable to send money, pay bills, or top up your mobile balance on GlobalSmart+, the mobile banking app of Global IME Bank? The issue might be your account type. Many users unknowingly operate under an “Account Enquiry Profile,” which limits access to full banking services.
Global IME Bank GlobalSmart+
Don’t worry. This guide will explain the difference between an Account Enquiry Profile and a Transaction Profile. Most importantly, it will walk you through the steps to switch your profile and enjoy the full range of services offered by Global IME Bank.
What is an Account Enquiry Profile?
An Account Enquiry Profile is a view-only access level on the GlobalSmart+ app. With this profile, you can:
Check your account balance
View transaction history
Download bank statements
However, you cannot perform financial transactions such as:
Fund transfers
Utility payments
Mobile recharges
This limited profile is often assigned to new users or those who requested basic access for security purposes.
What is a Transaction Profile?
A Transaction Profile gives you full access to the features available on GlobalSmart+. With it, you can:
Transfer money to any bank
Pay utility bills instantly
Recharge mobile phones
Make payments using NepalPay QR
Enjoy seamless digital banking anytime, anywhere
This profile allows you to actively manage your finances through Global IME Bank’s secure platform.
Why Are Some Users Set to Enquiry Profile by Default?
Newly registered customers of Global IME Bank are often given Enquiry Profiles for security during onboarding. If you didn’t request full access or complete all verification steps, your account might still be limited.
If you’re ready to take full advantage of mobile banking, it’s time to upgrade your profile.
How to Switch to a Transaction Profile on GlobalSmart+
Follow these simple steps to upgrade your profile and enjoy the complete range of services from Global IME Bank.
Step 1: Open the GlobalSmart+ App
Launch the GlobalSmart+ app from your mobile device. Log in using your account credentials.
Step 2: Go to ‘Digital Universe’
You can find the ‘Digital Universe’ option in two ways:
From the Hub: Tap on the ‘Hub’ icon. Then, under ‘Banking Services,’ select ‘Digital Universe.’
From Search Bar: Tap the search icon and type “Digital Universe.” Tap the relevant option.
Step 3: Select ‘Mobile Banking Access Provision’
Inside the ‘Digital Universe’, find and tap ‘Mobile Banking Access Provision’ under the GlobalSmart+ section.
Step 4: Tap ‘Initiate New Request’
Now, tap on ‘Initiate New Request’ to start the profile upgrade process.
Step 5: Fill in Your Account Details
Enter the following information carefully:
Your bank account number
Your registered mobile number
Your email address
Under Switch Profile To, choose Full Transaction from the dropdown menu
This tells the bank you want to upgrade your access.
Step 6: Download the Application Form
Once the form is filled out, click the link labeled ‘Click Here’ to download the official application form.
Step 7: Fill Out and Sign the Form
Open the form and fill it in with accurate details. Make sure:
Everything matches your bank records
Your signature is exactly like your signature at the bank
Wrong signatures can delay or cancel your request.
Step 8: Upload and Submit the Form
Return to the GlobalSmart+ app. Locate the upload section and tap ‘Choose Files’. Upload the completed and signed form. Then, hit ‘Submit’.
Your request will now be sent to Global IME Bank for processing.
Additional Resources from Global IME Bank
Need Visual Help? Visit Global IME Bank’s website or social media pages for video guides
Processing Time: It usually takes a few working days. You’ll receive an SMS or email confirmation once your profile is upgraded
Customer Support: Call or visit your nearest Global IME Bank branch if you face any issues
Why Upgrade to a Transaction Profile?
Upgrading your profile means you can:
Send and receive funds easily
Pay electricity, water, internet, and government bills
Manage share transactions
Pay traffic fines
Scan and pay with NepalPay QR
All through the GlobalSmart+ app, backed by Global IME Bank’s secure systems.
Final Thoughts
If you’re still stuck with limited access on GlobalSmart+, don’t wait. Follow the steps above and switch from an Account Enquiry Profile to a Transaction Profile today.
With Global IME Bank, you get fast, secure, and flexible digital banking at your fingertips. Unlock your financial potential and start transacting from your mobile with confidence!
For more: Global IME Bank GlobalSmart+