11th September 2025, Kathmandu
Global IME Bank Limited has announced that only a limited number of its branches will be open today, September 11, 2025 (Bhadra 26, 2082).
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This decision, made public through an urgent notice, is a direct response to the prevailing security situation and national unrest. To prioritize the safety of its staff and customers, the bank has opted to operate a restricted number of branches for a limited time, from 10:00 AM to 2:00 PM, while encouraging customers to rely on its robust digital banking services.
Limited Physical Operations in a Time of Unrest
The bank’s decision to open only a handful of branches in the Kathmandu Valley reflects a cautious yet proactive approach to crisis management. The seven strategically chosen branches—located in Kamaladi, Chabahil, Dhapasi, New Road, Kupondole, Satdobato, and Suryabinayak—are meant to cover key areas and provide a crucial lifeline for customers who require essential in-person services. At these locations, customers can perform critical transactions such as cash deposits and withdrawals, cheque clearing, and other urgent banking needs. This limited service model is a balancing act, as the bank must address the public’s need for financial access while also minimizing the risk of exposure to the ongoing protests and potential violence.
For branches outside the Kathmandu Valley, Global IME Bank has stated that their operations will be contingent on the local security situation. This decision is being coordinated with local security personnel, and customers are advised to confirm the status of their nearest branch before attempting to visit. This nuanced approach shows the bank’s understanding of the varying degrees of unrest across the country and its commitment to a flexible response.
The Power of Digital Banking in a Crisis
Recognizing the limitations of physical branches, Global IME Bank is strongly encouraging its customers to use its digital banking channels, which remain fully functional. This includes its mobile banking application, internet banking platform, and ATM and card services. By shifting the focus to these platforms, the bank is not only ensuring business continuity but is also playing a critical role in promoting public safety. Digital transactions reduce the need for customers to travel, thus minimizing their risk of being caught in the unrest.
Customers can perform a wide range of tasks through the bank’s digital channels, including fund transfers, balance inquiries, bill payments, and QR code payments. The bank has assured its customers that these systems are secure and resilient. The ability to conduct essential financial business from the safety of one’s home is a powerful tool in a time of crisis and highlights the importance of investing in a strong digital infrastructure. To further assist customers, the bank has also provided multiple contact channels, including a phone number, email address, and its official Facebook page, for any support needed during this period of disruption.
Maintaining Economic Stability
The actions of Global IME Bank are consistent with those of other financial institutions and regulatory bodies in Nepal. The Nepal Rastra Bank (NRB) has urged all financial institutions to prioritize business continuity, and the Nepal Insurance Authority (NIA) has instructed its members to implement work-from-home arrangements. The Nepal Stock Exchange (NEPSE) has also suspended trading multiple times this week, reflecting the deep impact the unrest has had on the country’s economy.
By providing limited in-person services while heavily promoting its digital platforms, Global IME Bank is demonstrating a commitment to maintaining economic stability. Its decision to operate selected branches is a sign that while the country may be facing a period of great uncertainty, the financial sector is taking proactive steps to ensure that the public continues to have access to essential services. This resilience in the face of adversity is crucial for preserving public trust and preventing further economic fallout. The bank’s cautionary message to its customers—to use physical branches only when absolutely necessary—is a responsible and prudent approach that prioritizes public safety above all else.
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