Global IME Bank Electronic Banking Down: May 29, 2025 Maintenance
28th May 2025, Kathmandu
Global IME Bank has announced a temporary disruption in its electronic banking services. This pause is due to routine maintenance of the Core Banking System.
Global IME Electronic Banking Down
According to the official notice, services will remain unavailable from 12:30 AM to 9:00 AM on Jestha 15, 2082 (May 29, 2025). The bank emphasized that this maintenance is essential to enhance system efficiency.
Services Affected
During the scheduled maintenance window, the following services will be temporarily halted:
Mobile Banking
Internet Banking
ATM Transactions
QR Code Payments
Other electronic transactions
This will affect both personal and business account holders who rely on digital channels for their daily financial activities.
Why The Maintenance?
The bank cited improvements in system performance and security as key reasons for the scheduled update. By upgrading its core banking operations, Global IME Bank aims to deliver a more reliable and secure customer experience.
Routine maintenance helps prevent unexpected system failures and prepares the infrastructure for growing demand. With the increasing use of digital services in Nepal, banks are under pressure to ensure smooth, fast, and secure transactions.
Customer Advisory
The bank has urged customers to plan their digital transactions. Users are advised to complete urgent tasks before the system goes offline. The bank also reminded clients that branch-based services may continue during this period.
To minimize inconvenience, Global IME Bank has taken several preemptive steps. A dedicated technical team will monitor the process to ensure a swift and smooth transition once the system resumes.
Assurance From The Bank
Although the services will be temporarily unavailable, the bank has assured that systems will be restored immediately after the scheduled downtime. No customer data will be compromised, and transactions will resume as normal after 9:00 AM.
In the notice, the bank expressed regret for the inconvenience caused. It thanked customers for their patience and understanding as they continue to upgrade their technology infrastructure.
A Trusted Name In Banking
Global IME Bank is recognized as one of Nepal’s largest commercial banks. With an extensive branch and ATM network, the bank serves millions of customers across the country. Over the years, it has consistently invested in digital transformation and innovation.
In recent years, the bank has rolled out new features such as smart QR payments, digital lending services, and enhanced mobile apps. This system upgrade aligns with the bank’s vision of building a strong, tech-enabled banking ecosystem.
Digital Banking In Nepal
As the digital economy grows in Nepal, the demand for seamless and secure digital banking is rising. Banks like Global IME are stepping up to meet these needs. Regular system upgrades are part of that commitment.
However, planned outages are also a reminder that robust digital systems require regular maintenance. Though the downtime may temporarily affect users, the long-term benefits include faster transactions, better user experiences, and stronger security.
Support And Communication
Customers facing issues or requiring information during the maintenance period are encouraged to contact the bank’s 24/7 customer support. The bank has deployed additional staff to assist users during and after the transition.
Global IME Bank has also used its official website, mobile app, and social media channels to inform users about the upcoming disruption.
Looking Ahead
This scheduled maintenance reflects the bank’s commitment to service quality and operational resilience. As Nepal moves toward a more digital financial future, banks must continue upgrading their systems.
Global IME Bank’s latest move signals that it is prioritizing stability and performance. With this update, the bank is taking proactive steps to ensure that its digital platforms are equipped to meet current and future demands.
Conclusion
In summary, Global IME Bank’s digital services will be temporarily unavailable from 12:30 AM to 9:00 AM on Jestha 15 (May 29, 2025) due to core banking system maintenance. Affected services include mobile banking, internet banking, QR payments, and ATM access.
The bank apologizes for the inconvenience and advises customers to complete necessary transactions ahead of time. Once the maintenance concludes, all services will resume smoothly. This upgrade is part of the bank’s broader mission to strengthen its digital infrastructure and serve its customers more efficiently.
Customers who have questions can reach out to the bank’s customer service or visit its nearest branch.
For more: Global IME Electronic Banking Down
