19th September 2025, Kathmandu
Himalayan Everest Insurance (HEI) has initiated the process of settling insurance claims for property damage that occurred during the recent “Gen Z” movement protests.
HEI Begins Claims Process
Himalayan Everest Insurance (HEI) has initiated the process of settling insurance claims for property damage that occurred during the recent “Gen Z” movement protests. The company is committed to providing expedited compensation settlements to its policyholders, acknowledging the urgency of the situation and the need for timely support for affected customers.
Claims Process and Customer Support
To ensure a smooth and efficient claims process, HEI has advised policyholders to gather all necessary documents and submit their claims at their nearest branch office. According to Rojraj Luitel, the Head of the Claims Department, the company is fully dedicated to simplifying the process and will work closely with clients to facilitate a seamless experience. Customers can seek assistance from either the central office in Kathmandu or any of the regional branches across all seven provinces.
To facilitate direct communication, HEI has provided a list of key contacts for its claims services. The following personnel can be contacted for assistance:
Head Office – Kathmandu
- Mathila Bihari Yadav: Claims Department, Contact No. 9851220558, Email: mithila.yadav@hei.com.np
- Gehendra Man Dangol: Claims Department, Contact No. 9701004522, Email: gihendra.dangol@hei.com.np
- Sajana Thapa: Claims Department, Contact No. 98002326933, Email: sajana.thapa@hei.com.np
- Amit Karki: Claims Department, Contact No. 9851144935, Email: amit.karki@hei.com.np
Regional Offices
- Niranjan Shrestha (Koshi Province): Contact No. 9852031702, Email: niranjan.shrestha@hei.com.np
- Tarik Akhtar (Madhesh Province): Contact No. 9701004755, Email: tarique.akhtar@hei.com.np
- Sudarshan Kumar Shrestha (Bagmati Province): Contact No. 9851049543, Email: sudarshan.shrestha@hei.com.np
- Shiva Subedi (Gandaki Province): Contact No. 9701004501, Email: shiva.subedi@hei.com.np
- Shankar Shrestha (Lumbini Province): Contact No. 9857031013, Email: shankar.shrestha@hei.com.np
- Yogendra Karki (Karnali Province): Contact No. 9858074791, Email: yogendra.karki@hei.com.np
- Sagar Bam (Sudurpashchim Province): Contact No. 9801969205, Email: sagar.bam@hei.com.np
For any additional questions or support, customers can also contact the general customer service number at 98511775090 or send an email to info@hei.com.np.
Corporate Commitment and Social Responsibility
In its announcement, HEI also paid tribute to the individuals who lost their lives during the protests and extended well-wishes for the swift recovery of those who were injured. This gesture reflects the company’s recognition of the human toll of the recent unrest and its role as a responsible corporate citizen. By fast-tracking claims, HEI is not only fulfilling its contractual obligations but also actively contributing to the recovery and stability of the affected communities. This move is consistent with the broader trend in Nepal’s insurance sector, where companies are being urged by the Nepal Insurance Authority to simplify and expedite the claims process for damages resulting from the protests.
This proactive approach by HEI sets a positive example for other financial institutions and reinforces the importance of public trust and reliability, especially during times of crisis. The company’s commitment to supporting clients across all provinces underscores its dedication to providing accessible and efficient services nationwide, demonstrating that it is a trusted partner for businesses and individuals in Nepal.
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