21st July 2023, Kathmandu
Machhapuchhre Bank achieved a remarkable milestone in the Nepalese banking industry by becoming the first bank in Nepal to launch Voice Box (Instant Payment Notification) technology in the QR system.
The bank unveiled this cutting-edge innovation on Friday, marking a significant step in its journey of technological advancement and customer-centric digital services.
With an unwavering commitment to simplifying banking experiences for its customers and driving the adoption of digital transactions, Machhapuchhre Bank now empowers QR merchants to receive real-time payment success notifications through a unique combination of SMS and sound.
This novel approach is expected to bolster the popularity and trust in QR payments among both customers and merchants, ultimately fostering a cashless ecosystem in Nepal.
The Voice Box technology is currently accessible to Nepal Pay QR merchants and will soon be expanded to integrate with other networks.
The bank’s initiative is anticipated to directly benefit thousands of small and medium-sized QR merchants and contribute to the resolution of payment-related disputes, further enhancing customer satisfaction.
Emphasizing its dedication to becoming a digital “smart bank,” Machhapuchhre Bank continues to introduce innovative products and services, ensuring seamless digital payment experiences for its vast customer base.
Presently, the bank serves over 1.5 million customers through 165 branches, 12 extension counters, 130 branchless banking services, and 203 ATMs, spanning all 7 provinces of the country.
This technological advancement is expected to open doors to further innovative products and services, facilitating digital payment facilities through various channels and enhancing the banking experience for customers from all sectors and categories.
The introduction of the Voice Box technology in QR by Machhapuchhre Bank marks a significant step towards fostering a tech-savvy banking environment in Nepal and propelling the nation’s journey into a cashless future.