Manjushree Finance Launches Video KYC Service To Enhance Digital Banking In Nepal

6th August 2025, Kathmandu

The financial sector in Nepal is undergoing a rapid digital transformation, driven by customer demand for more convenient, faster, and accessible banking services. At the forefront of this movement, Manjushree Finance Limited has taken a significant step by launching its Video KYC (Know Your Customer) service.

Manjushree Finance Video KYC

This new feature allows customers to complete the essential process of identity verification remotely, eliminating the need to visit a physical branch.

This innovative service reflects Manjushree Finance’s commitment to leveraging technology to improve customer experience and promote financial inclusion across the country, especially for tech-savvy individuals and Nepalis living abroad who often face challenges in updating their banking information.

What is Video KYC and Why is it a Game-Changer?

Video KYC is a process that enables a financial institution to verify a customer’s identity through a live, secure video call. This method replaces the traditional, in-person KYC procedure, which typically requires a customer to visit a branch with physical documents. By using a smartphone or computer, customers can now update their account information and verify their identity from anywhere in the world.

This technology is a game-changer for several reasons

Unprecedented Convenience: Customers can complete the KYC process from their homes or offices, saving valuable time and travel expenses.

Global Accessibility: For the vast number of Nepalis living and working overseas, updating their bank accounts has always been a major hassle. Video KYC removes this barrier entirely, allowing them to manage their finances remotely.

Enhanced Security: The video call is conducted on a secure platform, ensuring that all personal data is protected and compliant with regulatory standards.

Financial Inclusion: This service extends banking accessibility to individuals in remote areas, the elderly, or those with disabilities who might have difficulty traveling to a bank branch.

Manjushree Finance’s Digital Journey and Growth

Manjushree Finance Limited has been a prominent player in Nepal’s financial sector, known for its strategic blend of traditional values and modern technology. With its latest move, the company solidifies its position as a digital leader among finance companies.

As of recent data, Manjushree Finance has:

• Collected over NPR 23 billion in deposits, reflecting strong public trust.
• Disbursed approximately NPR 18.6 billion in loans, supporting economic activity across various sectors.
• Grown its operational network to 27 branches and one extended counter, serving over 150,000 satisfied customers.

The introduction of Video KYC is a natural progression for a company that has built its reputation on customer-centric services and a forward-thinking approach to banking.

The Benefits of Manjushree Finance’s Video KYC Service

Manjushree Finance’s video KYC service offers a host of benefits that directly address the pain points of modern banking.

1. Elimination of Physical Presence
Customers no longer have to endure long queues or travel to a branch. The entire verification process, which previously required a physical visit, can now be completed digitally in a matter of minutes.

2. Efficient and Time-Saving
Video KYC drastically reduces the turnaround time for account updates. The real-time verification process allows for quicker service activation, enabling new customers to start banking faster and existing customers to update their records with minimal delay.

3. High-Level Security and Compliance
Manjushree Finance ensures that its Video KYC platform adheres to stringent security protocols and regulatory guidelines set by the national financial authority. All video interactions are recorded for compliance purposes and stored securely, safeguarding both the customer and the institution.

4. A Bridge for Overseas and Remote Customers
For the large Nepali diaspora, maintaining bank accounts has always been challenging. With video KYC, they can now update their personal information, submit new documents, and stay compliant with banking regulations without having to travel back to Nepal, a service that is both convenient and cost-effective.

Video KYC’s Role in Nepal’s Digital Ecosystem

Manjushree Finance’s adoption of Video KYC is not just an internal upgrade; it’s a positive contribution to Nepal’s wider digital banking ecosystem. This move aligns with national goals of promoting digital financial inclusion and a cashless economy. As more financial institutions adopt similar technologies, the industry becomes more resilient and better equipped to serve a diverse population.

The increasing adoption of digital services, from mobile banking and QR code payments to now Video KYC, signifies a mature and evolving financial market in Nepal. It is a testament to how technology is being used to overcome geographical barriers and bring financial services to more people than ever before.

Conclusion: A Step Towards a Seamless Financial Future

With the launch of its Video KYC service, Manjushree Finance Limited has reaffirmed its position as a digital pioneer in Nepal’s finance sector. By making account verification and updates easier, faster, and more accessible, the company is not only improving its own services but also contributing to the country’s journey toward a fully digitized and inclusive financial future.

For its current and future customers, this means less time spent on administrative tasks and more time focusing on their financial goals. Whether you are a tech-savvy young professional, a student abroad, or someone living in a remote part of Nepal, Manjushree Finance’s Video KYC is a testament to a new era of banking where convenience and customer experience are paramount.

For More: Manjushree Finance Video KYC