18 Janaury 2021, Kathmandu
Mega Bank Nepal Limited has launched virtual support for its consumers.
The ‘Mega Intelligence Virtual support’ service has been launched. With the objective of providing quick, quick, and easy access to the consumer’s products and services as well as information and queries related to the bank.
Named ‘Miva’ for short, the service will be available 24 hours a day for consumers with internet access.
How to get this service?
Consumers can use assistance through Mega Bank or Nepal.com or Facebook Messenger.
On the right side of the website, Mega Bank’s official mascot ‘Kancha’ or ‘Kanchi’ will appear.
After clicking on it, the service recipients will be able to get lots of products/services and information provided by Mega Bank in Nepali or English.
They can also choose the language of their choice in English as well as Nepali.
After taping on the button they need, consumers will be able to receive the service with an immediate response.
In addition to the response to the consumer’s query in ‘Miva’ in the double window. And other queries will also be available at the same time.
Mega Bank has also said that this chat service based on Artificial Intelligence. It is a state-of-the-art system for digital banking. Which also allows customers to know their account, balance details, and transaction details.