11th September 2025, Kathmandu
Nabil Bank has announced updated operating hours for a select number of its branches in the Kathmandu Valley.
Nabil Bank Branches Open
Nabil Bank has announced that on Thursday, September 11, 2025 (Bhadra 26, 2082 BS), a number of its select branches across Nepal will be open to provide essential banking services. The operational hours for these branches will be from 10:00 AM to 2:00 PM. This decision is a direct response to the national crisis and security challenges, ensuring that customers have access to critical financial services while the bank prioritizes the safety of its staff and clientele. This proactive measure aligns with the strategies adopted by many other financial institutions in the country, which are adapting their operations to the current climate of unrest.
Strategic Branch Operations Across Nepal
The bank’s approach is to provide a limited, yet widespread, network of physical branches for customers with urgent banking needs. In the Kathmandu Valley, the following branches will be open:
- Kathmandu: Tindhara, Maharajgunj, Halchowk
- Lalitpur: Kausaltar, Suryavinayak, Satdobato
- Bhaktapur: While no specific branch was named in the announcement, the bank has stated that limited services will be available in the city and encourages customers to seek confirmation through official channels.
Beyond the Kathmandu Valley, Nabil Bank has also specified key branches that will be operational in several clusters:
- Bagmati Cluster: Bageshwari, Banepa, Kausaltar, Suryavinayak
- Gandaki Cluster: Pokhara (Lekhnath), Dulegouda, Baglung, Kusma, Waling, Amarsingh Chok, Damouli, Gorkha, Lakeside
- Lumbini Cluster: Tansen, Taulihawa, Nepalgunj, Kohalpur
- Karnali Cluster: Rukum, Jajarkot, Dailekh
- Sudurpashchim Cluster: Bansgadhi Guleria, Khajura, Dhangadhi, Kanchanpur, Chhatraganj, Sandhikharka, Tabhya
This comprehensive list demonstrates Nabil Bank’s commitment to ensuring that even during a period of significant national disruption, residents in both urban and more remote areas have access to a financial lifeline.
Essential Services and ATM Access
The services available during these limited hours are focused on the most critical financial needs. These include cash deposits and withdrawals, as well as various transfer services such as ECC, IPS/RTGS transfers, and remittance services. The bank has also made a point to announce that its ATMs will remain operational under the supervision of security guards, providing a safe and convenient way for customers to withdraw cash. This is a crucial detail, as it provides an alternative for customers who may not be able to visit a physical branch or may require cash outside of the limited operational hours. Additionally, the bank’s announcement mentions that the passport facility service will also be available at the specified branches, which is a key service for individuals planning to travel or work abroad.
Balancing Physical and Digital Banking
Nabil Bank’s strategy highlights a crucial balance between physical and digital banking. While the limited branch operations address the need for in-person transactions, the bank also strongly encourages its customers to use its digital platforms for non-urgent banking needs. This includes services such as fund transfers, bill payments, and balance checks, which can be performed from the safety of one’s home. By promoting digital channels, the bank is not only reducing the risk of exposure for its customers and staff but is also helping to maintain the continuity of financial transactions across the country.
The recent directives from the Nepal Rastra Bank (NRB) for financial institutions to operate critical systems and resume essential banking services are a clear indication that regulators are actively involved in ensuring stability. Nabil Bank’s proactive measures, which are consistent with the responses of other major banks like Everest Bank, Global IME Bank, and Laxmi Sunrise Bank, show a concerted effort by the financial sector to support the nation during this challenging time. By providing clear communication about its operational hours, available services, and customer support channels (01-5970015 or customercare@nabilbank.com), Nabil Bank is reinforcing its commitment to its customers and demonstrating its operational resilience.
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