24th September 2025, Kathmandu
Nabil Bank, one of Nepal’s leading financial institutions, has issued a public warning about a surge in fraudulent activities targeting its customers.
Nabil Bank’s Customer Alert
Scammers are misusing the Nabil Bank name to create fake websites and social media posts that promise financial rewards or special offers. These malicious campaigns are part of sophisticated phishing schemes designed to deceive individuals into revealing sensitive personal and financial information, such as online banking credentials and passwords. The bank’s official advisory serves as a critical reminder to all customers to exercise extreme caution and rely exclusively on verified communication channels to avoid falling victim to these scams. This is not the first time a major bank in Nepal has had to issue such a warning, underscoring a growing trend in cybercrime targeting financial users. The Nepal Police’s Cyber Bureau has been actively investigating similar cases and has repeatedly advised the public to be vigilant against online fraud.
How the Scam Works
The fraudulent activities typically involve scammers creating fake websites that bear a striking resemblance to Nabil Bank’s official site. They may use slightly altered domain names or visual elements to trick unsuspecting users. The scam is then propagated through misleading social media posts, email, or messaging apps. These messages often contain enticing but false promises, such as winning a large cash prize, receiving a special bonus, or qualifying for a loan at an impossibly low interest rate. The goal is to lure individuals into clicking a harmful link.
Once a user clicks on the link and navigates to the fake website, they are prompted to enter confidential information. This can include:
- Online Banking Credentials: Usernames and passwords for internet banking.
- Card Details: Debit or credit card numbers, expiration dates, and CVV codes.
- One-Time Passwords (OTPs): These are often requested under the guise of “verification.”
- Personal Data: Information such as name, date of birth, and mother’s maiden name.
When this information is entered, the fraudsters gain unauthorized access to the user’s bank accounts, which can lead to severe financial loss and identity theft. The bank has emphasized that it will never ask for such sensitive information through unofficial channels.
Nabil Bank’s Official Safety Guidelines
To help customers protect themselves, Nabil Bank has provided a clear set of safety protocols. Adherence to these guidelines is crucial for safeguarding financial assets in the digital age.
- Trust Only Official Channels: Nabil Bank has two official and secure platforms for its services: its main website at www.nabilbank.com and its internet banking portal at nbank.nabilbank.com. Customers should only use these websites for banking activities. Any other site should be treated as suspicious.
- Verify Before You Trust: Always check the URL in the address bar to ensure it is the official Nabil Bank domain. Genuine banking websites will always use a secure “https” connection, indicated by a padlock icon.
- Do Not Share Confidential Information: The bank has a strict policy of never asking for sensitive information like ATM PINs, online banking passwords, or OTPs. Customers should never share these credentials with anyone, regardless of how official the request may seem.
- Report Suspicious Activity: If a customer receives a suspicious message or email, they should not respond. Instead, they should immediately report the incident to Nabil Bank’s Customer Care Centre at 01-5970015 or via email at customercare@nabilbank.com.
- Enable Two-Factor Authentication (2FA): Nabil Bank highly recommends that customers enable 2FA on their accounts. This adds an extra layer of security, as it requires a second form of verification (such as a code sent to a mobile phone) in addition to a password, making it much harder for fraudsters to access an account even if they have stolen the password.
Community and Collective Responsibility
The rise of digital banking has brought unprecedented convenience, but it also comes with increased exposure to cyber threats. The bank’s warning is a call for collective vigilance. By educating friends and family, especially those who may be less tech-savvy, individuals can help prevent a wider spread of these scams. The responsibility of online security is a shared one, and a proactive approach is the best defense. Nabil Bank remains committed to protecting its customers and will continue to work with regulatory bodies and law enforcement to combat these fraudulent activities. The bank’s message is clear: your caution is your strongest shield. Always be skeptical of offers that seem too good to be true and always verify information through official sources.
For More: Nabil Bank’s Customer Alert