12th September 2025, Kathmandu
Nepal Bank Limited (NBL), the country’s first and oldest commercial bank, has issued an urgent public notice regarding a change in its operational schedule.
NBL Announces Branch Operations
Due to the ongoing national situation and heightened security concerns, a select number of its branches in the Kathmandu Valley will be open for limited hours on Friday, September 12, 2025 (Bhadra 27, 2082). The designated branches will operate from 10:00 AM to 12:30 PM, providing a short but crucial window for customers to complete urgent financial activities while ensuring the safety of both staff and clients.
Strategic Branch Locations and Essential Services
Nepal Bank Limited has carefully chosen five key branches within the Kathmandu Valley to remain operational during this restricted period. These branches are strategically located to serve major residential and business areas, providing essential banking access to a wide customer base. The open branches and their contact numbers are:
- Kathmandu Banking Office: 01-4223752
- Lalitpur Branch: 01-5423418
- Bhaktapur Branch: 01-6620046
- Putalisadak Branch: 01-4012588
- Chabahil Branch: 01-4566332
During this 2.5-hour window, the branches will focus on providing only the most critical services. These include cash deposits and withdrawals, remittance processing, and other urgent account-related services. The bank has made it clear that non-essential services, such as new loan applications or detailed financial consultations, will not be available during this time. This is a deliberate strategy to manage customer flow, reduce crowding, and maintain a secure environment.
Digital Banking and Nationwide Coordination
Recognizing the risks associated with in-person visits, Nepal Bank Limited is strongly encouraging customers to use its digital banking services, including internet banking, mobile banking, and its ATM network, all of which will remain fully operational nationwide. This push towards digital platforms is a key part of the bank’s plan to ensure service continuity while prioritizing customer and staff safety.
For branches outside the Kathmandu Valley, the bank has stated that operations will be managed based on local conditions and in coordination with regional offices. This flexible approach allows the bank to adapt to the varying security situations across different parts of the country. Customers are advised to contact their specific branch directly for real-time updates on its operational status. For general assistance, the bank has provided a call center number, 01-5571222, and an alternate help desk at 01-4201222, which are crucial resources for customers seeking information.
A Coordinated Industry-Wide Response
The decision by Nepal Bank Limited to implement restricted operating hours is consistent with the broader response of Nepal’s financial sector. Other major banks, including Global IME Bank, NMB Bank, and Rastriya Banijya Bank, have also introduced similar temporary schedules. This coordinated effort highlights the industry’s commitment to adapting to the national crisis while ensuring that essential financial services remain available to the public. The Nepal Rastra Bank (NRB), the country’s central bank, has also issued guidance to all financial institutions to maintain essential services with limited staff, and the actions of Nepal Bank Limited align perfectly with this directive.
By providing clear communication about its operational changes, Nepal Bank Limited is reinforcing its role as a reliable financial partner during uncertain times. The bank’s focus on balancing limited physical services with robust digital platforms demonstrates its dedication to both customer convenience and security. The bank has reassured its customers that their funds and transactions are secure and has encouraged them to plan their visits carefully, use digital channels for non-urgent needs, and prioritize their personal safety.
For More: NBL Announces Branch Operations