Ncell Reaffirms Customer Data Privacy: Zero-Tolerance Policy For Bulk SMS Misuse

15th January 2026, Kathmandu

Ncell, Nepal’s leading private telecommunications provider, has issued a formal clarification following an incident involving the mass circulation of unauthorized political messages via a bulk SMS service provider.

Ncell Customer Data Privacy

In an official statement, Ncell clarified that its core systems were not compromised and that the unauthorized messages were not delivered to Ncell customers.

Zero-Tolerance for Service Misuse

Following a thorough internal review and risk assessment, Ncell has issued a stern warning to Aakash Tech, a Value-Added Service (VAS) provider that partners with the company involved in the SMS circulation.

Ncell reiterated its zero-tolerance policy regarding the misuse of telecom infrastructure for politically motivated or unauthorized purposes. The company strictly prohibits any content that violates:

• Prevailing Nepalese laws and regulations.

• Ethical standards.

• Customer data privacy and protection guidelines.

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Industry Leader in Data Security

Ncell continues to lead the Nepalese telecom sector in information security. It remains the first and only telecommunications company in Nepal to achieve the prestigious ISO 27001 (Information Security Management) and ISO 27701 (Privacy Information Management) certifications.

The company emphasized that robust technical, operational, and contractual safeguards are actively in place to ensure:

Personal Privacy: Customer data is never shared with unauthorized third parties.

Data Security: Personal information is protected against misuse through international-standard protocols.

Service Integrity: Continuous monitoring prevents the unauthorized use of bulk messaging gateways.

Commitment to Customers

“Ncell remains fully committed, as a responsible service provider, to complying with prevailing laws and safeguarding the trust of its customers,” the statement read.

The company assured its millions of subscribers that their data remains secure and that uninterrupted, reliable services continue to be the top priority.

For more: Ncell Customer Data Privacy