15th April 2025, Kathmandu
In a crucial move to enhance financial security and protect consumers, Nepal Rastra Bank (NRB) has issued a public advisory urging individuals to report unauthorized transactions from their bank accounts immediately.
Nepal Rastra Bank Advisory 2025
With rising cases of cyber fraud and unauthorized withdrawals, the central bank emphasizes the importance of quick action to minimize financial losses. This advisory is part of NRB’s broader financial literacy campaign, aimed at educating the public on safe banking practices.
Why Should You Report Unauthorized Transactions Immediately?
Unauthorized transactions can lead to:
Financial loss from stolen funds
Identity theft risks
Credit score damage if fraud impacts loans or credit cards
By reporting suspicious activity right away, you help banks freeze fraudulent transactions and initiate investigations faster.
How to Report Unauthorized Transactions in Nepal?
Nepal Rastra Bank has directed customers to follow these steps if they detect fraudulent activity:
Contact Your Bank Immediately
Call the toll-free number provided by your bank.
Visit the nearest branch if required.
Use NRB’s Online Complaint Portal: Complain to www.gunaso.nrb.org.np.
Reach Out to NRB’s Financial Consumer Protection Unit
Call: 01–5310800 for direct assistance.
Keep Records
Save transaction details, SMS alerts, and any communication with the bank.
Preventive Measures to Secure Your Bank Account
To avoid unauthorized transactions, NRB recommends:
Never sharing OTPs, PINs, or passwords with anyone.
Enabling transaction alerts via SMS or mobile banking.
Regularly checking bank statements for discrepancies.
Use strong, unique passwords for online banking.
NRB’s Financial Literacy Campaign: Safe digital banking, Fraud prevention, Consumer rights in banking
Final Thoughts
Cybercriminals are constantly evolving their tactics, making financial vigilance essential. By reporting unauthorized transactions promptly, you protect not only your money but also contribute to a safer banking ecosystem in Nepal.
For more: Nepal Rastra Bank Advisory 2025