26 December 2019, Kathmandu
NIC Asia Bank has launched an ‘Interactive Voice Response’ service commonly known as IVR service. The bank said that the service was launched for the purpose of providing the latest services to its large customer base.
NIC Asia bank said that this service has never been done before in the Nepali banking sector, which means NIC Asia is the first bank to introduce Interactive Voice Responses to its customers in Nepal.
This service will provide the customer information regarding the balance amount in their account, details of the last three transactions, card block, IVR PIN reset and various banking services.
In order to use this service, the customers must first register the IVR in their bank account with a registered mobile number. The registration process can be done through an SMS or phone call.
NIC Asia Bank has 393 branch offices across the country, 405 ATMs, 96 extension counters and 44 branchless banking service centers. The bank has about 20 Lakh customers currently and the number is increasing every day. The IVR service initiated by the bank will ensure that these customers get simpler banking services via the automated response system. The customers who aren’t familiar with the proper usage of mobile banking will be largely benefitted by the IVR service. It is similar to the IVR service currently provided by NTC for recharge, balance inquiry, and other related services. The bank allows customers an easy option to check their balance, reset the IVR pin, block cards under various circumstances and check the details of three latest transactions.