12th June 2025, Kathmandu
NIC ASIA Bank has proudly won the prestigious Gold Award in Process Innovation at the Infosys Finacle Innovation Awards 2025. This global recognition highlights the bank’s strong commitment to innovation and digital transformation in Nepal’s banking sector.
NIC ASIA Finacle Gold Award
The Infosys Finacle Innovation Awards celebrate banks and financial institutions that lead in adopting cutting-edge technology. NIC ASIA Bank’s achievement shows its dedication to improving banking processes and enhancing customer experience.
Driving Digital Transformation In Nepal’s Banking Sector
NIC ASIA Bank has aggressively embraced digital technologies. Over the years, it has invested in advanced automation, artificial intelligence (AI), and data analytics to improve banking operations. This transformation helped the bank deliver faster and more efficient services to its customers.
The bank’s innovative solutions have reduced processing times, lowered operational costs, and improved accuracy. For example, automated systems have replaced many manual processes, making transactions smoother and quicker. Furthermore, data-driven decision-making tools allow NIC ASIA to respond to customer needs in real time.
What The Process Innovation Award Means
The Process Innovation category rewards banks that transform their internal operations significantly. NIC ASIA Bank impressed the judges with its re-engineered workflows and technology integration. These changes have made the bank more agile and customer-centric.
Moreover, NIC ASIA has implemented robotic process automation (RPA) and AI-powered chatbots. These technologies streamline customer service and provide instant responses 24/7. This approach reduces human error and increases customer satisfaction.
Statements From NIC ASIA Bank Leadership
NIC ASIA Bank’s CEO expressed pride in winning the award. He said, “This Gold Award is a testament to our commitment to innovation and excellence. We strive to lead Nepal’s banking industry with technology-driven services that benefit our customers every day.”
He also acknowledged the hard work of the bank’s employees and partners. According to him, this achievement is a shared success that inspires NIC ASIA to continue pushing boundaries in digital banking.
Strong Focus On Customer Experience
NIC ASIA Bank prioritizes customer experience in every innovation. Its digital platforms enable seamless online banking, quick loan approvals, and easy account management. The bank’s mobile app features AI-driven tools that help customers with personalized financial advice.
Additionally, the bank has rolled out digital onboarding to simplify account opening. Customers can now open accounts remotely using e-KYC verification, eliminating the need to visit branches physically.
Collaboration With Technology Partners
The bank’s success also comes from strong partnerships with technology providers. NIC ASIA collaborated closely with Infosys Finacle and other tech firms to implement the latest banking solutions. This cooperation ensured that innovations meet global standards and local customer expectations.
Impact On Nepal’s Financial Sector
NIC ASIA Bank’s award win marks a milestone for Nepal’s banking industry. It shows that Nepalese banks can compete on a global scale in technology adoption and innovation. This achievement encourages other banks to adopt digital tools and improve service quality.
Furthermore, NIC ASIA’s approach supports financial inclusion by making banking accessible to remote and underserved populations. Digital channels allow customers from rural areas to access banking services without traveling long distances.
About Infosys Finacle Innovation Awards
The Infosys Finacle Innovation Awards recognize banks worldwide for outstanding innovation in products, services, and processes. The 2025 awards attracted entries from hundreds of banks globally. Winners are chosen based on innovation impact, scalability, and customer benefits.
NIC ASIA Bank’s victory in the Process Innovation category highlights its position as a leader in digital banking in South Asia.
Future Plans And Vision
Looking forward, NIC ASIA Bank plans to expand its digital offerings further. The bank aims to integrate more artificial intelligence and machine learning technologies. It will also focus on enhancing cybersecurity to protect customer data.
The bank’s vision includes providing smarter, faster, and more personalized financial services. NIC ASIA aims to become Nepal’s most trusted and innovative bank by continuously improving its technology and customer service.
Conclusion
NIC ASIA Bank’s Gold Award at the Infosys Finacle Innovation Awards 2025 is a major achievement. It reflects the bank’s dedication to modernizing Nepal’s banking industry. Through digital transformation, NIC ASIA is setting new standards in efficiency, customer satisfaction, and innovation.
This recognition motivates NIC ASIA Bank to continue its journey of innovation. It also strengthens Nepal’s position in the global banking technology arena.
For more: NIC ASIA Finacle Gold Award