12th September 2025, Kathmandu
NIC ASIA Bank Limited has issued an important notice for its customers regarding limited branch operations on Friday, September 12, 2025 (Bhadra 27, 2082).
NIC Asia Operates Limitedly
In light of the current national conditions and heightened security concerns, the bank will open a select number of branches across several provinces for a limited period from 10:00 AM to 1:00 PM. This strategic decision is designed to ensure that essential banking services remain accessible to customers while prioritizing the safety of both staff and visitors.
A Nationwide Effort to Maintain Service
The bank’s announcement provides a detailed list of branches that will be operational in key areas across six provinces of Nepal. This comprehensive approach ensures that customers across the country, not just in the Kathmandu Valley, can access vital financial services during this period of uncertainty. The branches open by province are:
- Koshi Province: Biratnagar Main Road, Buddachowk, Dharan, Pathari, and Tarahara.
- Madhesh Province: Nijgadh, Janakpur, and Bardibas.
- Bagmati Province: Kamaladi, Samakhusi, and Tripureshwor (in Kathmandu); Kausaltar and Bhaktapur Branch (in Bhaktapur); Pulchowk and Gwarko (in Lalitpur); and Narayangadh (in Chitwan).
- Gandaki Province: Mahendrapul (Pokhara), Pokhara Lekhnath, and Damauli.
- Lumbini Province: Bhairahawa, Butwal, Tansen, Parasi, Nepalgunj, Kohalpur, Tulsipur, and Jitpur 4 No.
- Sudurpaschim Province: Dhangadhi (Hospital Line).
By providing services in these strategically selected locations, NIC ASIA Bank is helping to reduce disruptions and ensure the continuity of essential financial functions in major economic and population centers across Nepal.
Focus on Essential Transactions and Digital Banking
The bank has emphasized that the services provided during the limited operating window will be focused on critical transactions only. This includes cash deposits and withdrawals, cheque clearing and processing, and remittance services. These are the core banking functions that often cannot be performed through digital channels and are essential for maintaining liquidity for individuals and businesses. The bank has made it clear that non-essential services, such as loan applications, new account openings, or extended consultations, may not be available during these limited hours. This is a deliberate measure to manage customer flow and maintain operational efficiency and safety.
To further minimize the need for physical visits, NIC ASIA Bank is strongly encouraging its customers to use its digital banking platforms, which remain fully functional. These include mobile banking, internet banking, and the bank’s extensive ATM network. These digital services provide a secure and convenient way for customers to manage their finances, perform fund transfers, and pay bills from the safety of their homes. The bank’s commitment to a robust digital infrastructure is a key element of its crisis management strategy, providing a resilient alternative to traditional banking.
A Coordinated Industry-Wide Response
The decision by NIC ASIA Bank to open a limited number of branches aligns with the actions of other leading financial institutions in Nepal. Banks like Nepal Bank Limited, Global IME Bank, and NMB Bank have also implemented similar temporary measures in response to the national challenges. This coordinated response highlights a collective effort by the financial industry to navigate the current environment responsibly. The Nepal Rastra Bank (NRB) has also issued directives to ensure that essential banking services and digital payment systems remain functional with limited staff, and the actions of NIC ASIA Bank align perfectly with this regulatory guidance.
The bank’s clear communication about its operational changes is a crucial element of its commitment to customer service. By providing the Customer Care Center contact number, 01-5970101, and email, customercare@nicasiabank.com, NIC ASIA Bank ensures that customers can get real-time guidance on branch operations, digital banking, and other banking needs. This proactive and transparent approach is vital for maintaining customer trust and confidence during a period of uncertainty.
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