12th September 2025, Kathmandu
In light of the ongoing challenging circumstances in Nepal, NLG Insurance Co. Ltd. has issued an urgent public notice to its policyholders regarding the process for filing insurance claims.
NLG’s Guidance for Claims
In light of the ongoing challenging circumstances in Nepal, NLG Insurance Co. Ltd. has issued an urgent public notice to its policyholders regarding the process for filing insurance claims. The company has expressed its sincere condolences to those who have been affected by the recent events and has reaffirmed its commitment to providing timely and efficient support to its clients. The company’s primary message is that everyone’s safety is its top priority, and it is dedicated to helping customers recover from their losses as quickly and seamlessly as possible.
Dedicated Claim Assistance and Contact Persons
NLG Insurance recognizes the significant distress and property damage that recent events have caused across various regions of Nepal. To assist policyholders with their claims, the company has urged those who have suffered losses to contact a designated team of representatives. These individuals are specifically tasked with providing guidance and support to expedite the claims process. The dedicated contact persons and their phone numbers are:
- Hemant Dhakal: 9845440708
- Sushil Thapa: 9841478576
- Niroj Regmi: 984373703
These contacts are a direct link for policyholders to report property damage and receive assistance in submitting their claims. This proactive measure is intended to streamline the process and ensure that policyholders are not left to navigate the complexities of filing a claim on their own during a difficult time.
Commitment to Speed, Transparency, and Care
The core of NLG Insurance’s message is its unwavering commitment to handling all insurance claims with speed, transparency, and care. This is particularly crucial during a crisis, as it helps to build and maintain trust with clients. By committing to an efficient claims process, the company aims to help its customers get back on their feet as quickly as possible. The company’s emphasis on transparency reassures policyholders that their claims will be handled fairly and openly, which is a key factor in ensuring customer satisfaction and confidence in the insurance provider.
Multiple Channels for Communication and Support
In addition to the specific contact persons for claims, NLG Insurance has provided multiple official channels for policyholders to reach out for further assistance or general inquiries. These channels ensure that customers have a variety of ways to connect with the company and receive the support they need. The provided contact details are:
- Phone: 01-4542646
- Email: info@nlgi.com.np
- Website: www.nlgi.com.np
- Head Office Location: Panipokhari, Kathmandu 44600, Bagmati
The company has also made it clear that while it is focusing on essential services, its goal is to provide a seamless experience for all its clients. By providing a combination of dedicated claim contacts and general support channels, NLG Insurance is demonstrating its commitment to being a reliable partner for its clients during times of crisis. The company’s proactive approach to communication and its focus on a client-centric claims process highlight its role as a responsible and compassionate financial institution. Policyholders are strongly encouraged to report their losses as soon as possible and to use these provided channels to ensure that their claims are processed without any unnecessary delay.
For More: NLG’s Guidance for Claims