29th October 2025, Kathmandu
NMB Bank Limited, a pioneer in Nepal’s commercial banking sector, has announced a crucial step in its digital transformation journey with a scheduled Card System maintenance.
NMB Announces Temporary Service Disruption
This temporary service disruption, while inconvenient in the short term, is an essential investment in the bank’s digital infrastructure, promising greater security, efficiency, and reliability for its valued customers in the long run. The maintenance is planned from Friday, October 31, 2025, at 8:00 PM, until Saturday, November 1, 2025, at 4:00 PM.
The Purpose Behind the Service Disruption
The core reason for the 20-hour downtime is a fundamental upgrade to the bank’s card processing network. In the rapidly evolving global digital landscape, regular system maintenance is not merely an option but a vital requirement to maintain high service standards and effectively combat increasingly sophisticated cyber threats.
The maintenance is part of NMB Bank’s strategy to strengthen its foundation for electronic payments. This upgrade is designed to:
Enhance Security: By modernizing the card system, the bank can implement the latest security protocols, which are crucial for protecting customer financial information from fraud and unauthorized access. Modern systems often incorporate advanced features like updated 3D Secure protocols and risk-based authentication to monitor and secure transactions in real-time.
Improve Efficiency and Reliability: The upgrade aims to provide a smoother, faster, and more reliable transaction experience. This means fewer technical glitches, quicker processing times for ATM withdrawals and POS purchases, and a stable platform capable of handling the growing volume of digital transactions in Nepal.
Ensure Future Readiness: This proactive measure ensures the bank’s systems are compatible with upcoming digital banking innovations and global payment standards, securing NMB Bank’s position as a forward-thinking and technology-focused financial institution.
Impact on Customers: Services Affected and Key Alternatives
While the bank sincerely apologizes for the inconvenience, customers must be aware of the specific services that will be temporarily suspended during the maintenance window:
Services Temporarily Unavailable:
ATM Withdrawals: All cash withdrawals using NMB Bank-issued cards will be temporarily halted.
POS Transactions: Purchases made using NMB cards at Point-of-Sale terminals (retail outlets, supermarkets, etc.) will not be processed.
E-commerce Payments: Online shopping and digital payments requiring NMB-issued debit or credit card details will be unavailable.
Recommended Alternative Banking Channels:
NMB Bank has ensured that its other digital services, which operate independently of the card system, will remain fully functional, offering customers seamless alternatives for their urgent financial needs:
NMB Mobile Banking: Customers can use the NMB Mobile Banking app for fund transfers, utility bill payments, and checking account balances.
QR-Based Payments: QR Code payments (such as FonePay QR) remain a fast and secure option for paying merchants at various shops and service providers.
Fund Transfers: Immediate and scheduled fund transfers to other accounts, both within NMB Bank and to other banks (via interbank fund transfer services like ConnectIPS), will continue to be operational.
The bank strongly advises customers to complete any urgent cash withdrawals or card-based purchases before 8:00 PM on Friday, October 31, 2025, to avoid disruption.
NMB Bank’s Commitment to Digital Excellence
NMB Bank’s continuous investment in digital infrastructure reinforces its reputation as a leader in Nepal’s banking landscape. This is part of a broader commitment to financial inclusion and providing a technology-driven, secure banking experience nationwide. The successful completion of this maintenance will pave the way for a more robust and efficient payment ecosystem, ultimately enhancing customer satisfaction and reinforcing trust in the digital economy.
Customers requiring assistance or having any queries regarding the service disruption are encouraged to utilize the bank’s dedicated support channels:
- Contact: 01-5970150
- Website: www.nmbbanknepal.com
NMB Bank appreciates its customers’ understanding and cooperation as it works to deliver a secure and future-ready banking environment.