Pathao Clarifies: No Fare Hike Amidst Transport Disruptions, Urges Caution Against Offline Rides

2nd June 2025, Kathmandu

In the wake of recent public transport disruptions in Kathmandu, various ride-sharing services have reportedly increased their fares.

However, popular ride-sharing app Pathao has explicitly stated that it has not increased any fares, assuring passengers that regular rates apply when booking through the official Pathao app.

Pathao Clarifies No Fare Hike

Debunking Misinformation: Pathao’s Stance on Fair Pricing

Pathao has issued an official statement addressing misinformation circulating in the market. The company noted that its name has been unfairly linked to other services that have raised their fares. “We have only charged fares as per the regulations and have not levied any additional charges,” Pathao affirmed, stressing that claims of fare hikes by the company are baseless.

Incentivizing Riders for Enhanced Passenger Service

To ensure seamless service for passengers during challenging times, Pathao is actively incentivizing its riders with bonuses and incentives. This initiative aims to encourage more riders to be on the road, thereby providing passengers with easy, safe, and reliable travel options.

The Risks of Offline Rides: A Safety Warning

Pathao has strongly urged passengers to avoid offline rides. The company highlights significant risks associated with offline travel, including:

Fraud and robbery: Increased vulnerability to dishonest practices.

Lack of insurance: No coverage in case of accidents or incidents.

Compromised safety: Absence of the app’s safety features and tracking.

Difficulty in evidence collection: No digital record to assist in investigations if an untoward incident occurs.

Therefore, passengers are advised to only book rides through the Pathao mobile app. This ensures that services are tracked, insurance benefits are available, and crucial evidence can be provided if needed.

24/7 Customer Support for All Your Needs

For any issues, complaints, or feedback, Pathao provides a 24-hour customer support number: 01-5970009. Passengers can call this number at any time to get assistance.

Pathao remains committed to transparency in its business practices, striving to offer safe, reliable, and convenient services to both passengers and riders. The company urges users to be vigilant against rumors and misleading information, emphasizing that using the official Pathao app for all rides is the most suitable option for passenger safety and security.

For more: Pathao Clarifies No Fare Hike