Pathao Parcel Offer 2025: Guaranteed Refund & Return for Late Deliveries in Nepal
4th July 2025, Kathmandu
Pathao Nepal, a leading ride-sharing and logistics service provider, has unveiled a groundbreaking new initiative under its ‘Pathao Parcel’ delivery service.
Pathao Parcel Offer 2025
Titled “Delivery Guarantee,” this offer aims to significantly enhance reliability and trust for both merchants and customers across Nepal. This campaign is effective from Ashar 19 to Shrawan 15, 2082 (July 3 to July 30, 2025).
Unprecedented Assurance for Merchants
Under the “Delivery Guarantee” campaign, if an item dispatched via Pathao Parcel fails to reach the customer on time, leading to an order cancellation, the merchant will receive both the full value of the item and the item itself as compensation. This offers an unparalleled level of security and peace of mind for businesses utilizing Pathao’s logistics network.
Conditions for the Guarantee
Users need to understand the specific conditions under which this guarantee applies. The delivery guarantee will not be applicable if the delay is caused by:
The customer is unreachable.
The customer is not answering their phone.
The customer refused to accept the order.
Furthermore, external factors beyond Pathao’s control, such as natural disasters (floods, landslides), widespread transportation disruptions, or general strikes, will void the delivery guarantee. The offer is exclusively valid for delays resulting from Pathao’s operational shortcomings.
Boosting Confidence in Deliveries
Surakshya Hamal, Director of Pathao Nepal, emphasized the company’s commitment: “We are committed to making our services more accountable and reliable. Through initiatives like ‘Delivery Guarantee’, we aim to make transactions between merchants and customers smoother, safer, and more trustworthy.” This initiative is expected to foster greater confidence in online deliveries among Nepalese businesses and consumers alike, ensuring that merchants can operate with less worry about timely parcel arrival.
Special Incentive for New Merchants
To further encourage businesses to leverage its enhanced delivery service, Pathao is rolling out a special incentive for new merchants. Any new businesses registering with Pathao Parcel during the campaign period (July 3 to July 30, 2025) will be eligible for free delivery on up to 100 orders within their first week of registration. This presents a significant opportunity for small and large businesses to experience Pathao’s reliable network at no additional cost.
Pathao Nepal continues to expand its modern and efficient delivery network throughout Nepal, solidifying its position as a customer-centric and business-friendly delivery platform.
Merchants interested in taking advantage of this offer and streamlining their delivery operations can register easily at www.parcel.pathao.com/register or by downloading the Pathao Merchant App.
For more: Pathao Parcel Offer 2025
