12th September 2025, Kathmandu
Prabhu Bank Limited has issued an important notice to its customers, informing them of limited branch operations on Friday, September 12, 2025 (Bhadra 27, 2082).
Prabhu Bank Continues Operations
This decision is a direct response to the current national situation and heightened security concerns, ensuring that essential financial services remain accessible while prioritizing the safety of both staff and customers. The bank has confirmed that select branches will be operational in the Kathmandu Valley, while operations in other parts of the country will be managed according to local conditions.
Restricted Operations in the Kathmandu Valley
Prabhu Bank has designated five branches within the Kathmandu Valley to be operational for a limited time from 10:00 AM to 2:00 PM. These branches are strategically located to serve a wide range of customers across key residential and commercial areas in the three districts of the valley. The open branches are:
- Kathmandu District: Main Branch, Kamaladi, and Kalanki
- Lalitpur District: Lalitpur Branch
- Bhaktapur District: Bhaktapur Branch
By keeping these specific locations open, Prabhu Bank aims to allow for the efficient completion of urgent financial transactions. This concentrated approach helps to reduce congestion and ensure a more secure environment for those who need to visit a physical branch.
Essential Services and Digital Banking Emphasis
During the limited four-hour window, Prabhu Bank will provide only essential banking services. These include cash deposits and withdrawals, which are crucial for day-to-day financial needs, cheque clearing and processing, which is vital for businesses, and remittance services for both domestic and international transfers. Additionally, the bank will handle priority account management for time-sensitive updates. Non-essential services, such as new loan applications, new account openings, or detailed consultations, will be suspended to maintain operational efficiency and focus on urgent customer needs.
To further minimize the need for physical visits and mitigate security risks, Prabhu Bank is actively encouraging customers to use its digital banking platforms. The bank’s internet banking, mobile banking apps (Digi Prabhu), and ATM network remain fully operational and secure. Customers can conveniently perform a variety of transactions, including fund transfers, bill payments, and cash withdrawals, from the safety and comfort of their homes or a nearby ATM. The bank’s robust digital infrastructure plays a key role in ensuring business continuity and providing a reliable alternative to in-person banking during this period of uncertainty.
Flexible Operations and Customer Support
Prabhu Bank has adopted a flexible approach for its branches outside the Kathmandu Valley, stating that their operations will be dependent on the prevailing local situation and will be managed in coordination with local authorities. The bank has advised customers in these regions to contact their respective branches directly to confirm service availability before making a visit.
For general inquiries and support, the bank has provided its Head Office phone number, 01-5719000, and its official website, www.prabhubank.com. The bank has also provided specific email addresses for support, such as ebanking@prabhubank.com for digital banking issues and card@prabhubank.com for card-related services. This commitment to providing multiple channels for communication is vital for maintaining customer trust and ensuring that customers can get the information they need without unnecessary inconvenience.
The decision by Prabhu Bank to limit its operations is consistent with the actions of other leading financial institutions in Nepal, such as Everest Bank, NIC ASIA Bank, and Nabil Bank. This coordinated industry-wide response highlights the banking sector’s commitment to ensuring financial stability and public safety during a difficult time. By keeping select branches operational and providing robust digital banking options, Prabhu Bank is demonstrating its resilience and its unwavering dedication to being a reliable financial partner for its customers.
For More: Prabhu Bank Continues Operations