12th September 2025, Kathmandu
Rastriya Banijya Bank Limited (RBB), one of Nepal’s largest state-owned commercial banks, has issued an urgent notice to its customers regarding a temporary change in its operational schedule.
RBB Runs Limited Operations
In light of the ongoing national situation and heightened security concerns, the bank will be operating a select number of branches in the Kathmandu Valley for limited hours on Friday, September 12, 2025 (Bhadra 27, 2082). The designated branches will be open from 10:00 AM to 1:00 PM to ensure that essential banking services remain accessible while the safety of both customers and staff is prioritized.
Strategically Placed Branches for Essential Services
To provide a lifeline for critical financial needs, Rastriya Banijya Bank has chosen eight key locations within the Kathmandu Valley to remain operational during this three-hour window. These branches are strategically distributed across major hubs in Kathmandu, Lalitpur, and Bhaktapur, including:
Main Branch Office
- Maharajgunj Branch
- Kalanki Branch
- Koteshwor Branch
- Thapathali Branch
- Lalitpur Branch
- Gaushala Branch
- Suryavinayak Branch (Bhaktapur)
At these locations, customers will be able to perform core banking services, such as cash deposits and withdrawals, as well as handle remittance services and other urgent account management tasks. The bank has clarified that non-essential services, such as loan processing or extensive financial consultations, may not be available during these restricted hours. This targeted approach allows the bank to manage customer flow and maintain operational efficiency in a secure environment.
Nationwide Response and Digital Banking Push
Rastriya Banijya Bank’s decision to limit its physical operations is a part of a broader, coordinated response by Nepal’s financial sector to the ongoing national unrest. The Nepal Rastra Bank (NRB), the central bank of Nepal, has also issued a notice urging banks and financial institutions to continue providing essential banking and digital payment services with a limited number of staff. This has prompted many banks, including Nabil Bank, NIC ASIA Bank, and NMB Bank, to implement similar temporary schedules, providing clear and concise communication to their customers.
RBB’s strategy extends beyond the Kathmandu Valley. For its branches located outside the valley, the bank has stated that operations will be managed in close coordination with local security agencies. This flexible and decentralized approach acknowledges the varying security situations across different regions of the country and ensures that service continuity can be maintained wherever feasible. The bank has committed to providing timely updates on the status of these branches as information becomes available.
To further minimize the need for physical visits and reduce potential exposure to security risks, RBB is strongly encouraging its customers to utilize its digital banking platforms. Services like mobile and internet banking allow customers to perform a wide range of transactions, from checking balances to transferring funds, from the safety and convenience of their homes. This push towards digital services is a critical component of the financial sector’s crisis management plan, providing a resilient and accessible alternative to traditional banking.
Commitment to Transparency and Safety
The bank’s notice concludes with a message of guidance and reassurance for its customers. By providing the RBB Help Desk number, 01-5970018, the bank is offering a dedicated channel for customers to get real-time updates and branch-specific information. This commitment to transparent communication is vital for building and maintaining customer trust during a time of great uncertainty. Rastriya Banijya Bank is reinforcing its role as a reliable financial partner, demonstrating that it is taking proactive measures to safeguard both the financial needs and the personal safety of its clientele. The temporary limitations are not a sign of weakness but rather a demonstration of the bank’s operational prudence and its dedication to the long-term well-being of the communities it serves. The bank’s request for customer patience and cooperation underscores the collective effort needed to navigate these challenging times.
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