Sanima Bank decides to permanently discontinue its Internet Banking service
27th November 2025, Kathmandu
Sanima Bank Limited has made the decision to permanently discontinue its Internet Banking service starting November 30, 2025 (Mangsir 14, 2082).
Sanima Bank Internet Banking
The bank issued an official notice confirming the complete and irreversible shutdown of the service.
The move is part of a broader shift in digital strategy, focusing resources on the more prevalent and versatile Mobile Banking channel.
Shift to Mobile Banking as the Primary Digital Channel
While the traditional desktop-based Internet Banking service is being retired, Sanima Bank is maintaining and promoting its mobile application as the core channel for digital services.
Mobile Banking Continuity: Bank officials have confirmed that the Mobile Banking services will continue to operate normally without any disruption.
Alternative Digital Service: Customers are being actively encouraged to use the bank’s mobile application, often branded as “Sanima Sajilo e-Banking,” for all their digital banking needs.
Service Parity: Mobile Banking applications in Nepal are now highly sophisticated, offering near-parity with, and often exceeding, the features previously found only on Internet Banking platforms. Services available through Sanima Bank’s mobile app include:
Fund Transfers: Interbank, intra-bank, and interbank payment system (IPS) transfers.
Bill Payments: Utility bills, mobile top-ups, and internet service payments.
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Digital Cheque/Voucher: Features like eCash (digital cheque) and eVoucher (digital voucher).
QR Code Payments: Scan and Pay features integrated with networks like Fonepay.
Account Management: Balance inquiry, mini-statements, and transaction alerts.
Strategic Rationale for Discontinuation (Inferred)
Although the bank’s official statement focuses on the continuation of mobile services and apology for the inconvenience, the decision to discontinue a core digital service likely stems from key industry trends and operational considerations:
Dominance of Mobile: In Nepal, mobile internet penetration is significantly higher than fixed-line internet or desktop usage. Customers increasingly prefer the accessibility, speed, and portability of mobile apps for daily transactions, making the maintenance of a separate, less-used web-based platform inefficient.
Omni-Channel Integration: Many banks are moving towards an “Omni-Channel” platform where the underlying system is unified, often led by the Mobile Banking platform which then offers a web version (often called web banking) through the same application. Discontinuing the old, legacy Internet Banking platform allows the bank to focus resources on enhancing a single, modern, and unified mobile/web system.
Security and Maintenance: Maintaining two separate digital channels (Internet and Mobile) requires dual development, maintenance, and security hardening efforts. Consolidating the focus onto a single, modernized platform (the mobile app and its web version) simplifies cybersecurity measures and reduces operational costs.
The bank has apologized for any inconvenience caused by the shutdown and has promised to provide necessary information on time to help customers transition to the alternative digital banking services.
For More: Sanima Bank Internet Banking
