Sanima GIC Insurance Issues Notice on Flood-Related Insurance Claims
6th October 2025, Kathmandu
Sanima GIC Insurance Limited’s immediate and supportive response to the widespread damage caused by the heavy rainfall, floods, and landslides across Nepal demonstrates a crucial commitment to its policyholders during this national emergency.
Sanima GIC Insurance Claims
The core of their strategy is the simplification and acceleration of the insurance claim process, which is an indispensable measure during times of natural disaster when affected individuals and businesses are in urgent need of financial support for recovery.
The Mechanism of Claim Simplification
While the full, granular details of the specific internal forms or requirements that have been waived were not explicitly provided in the announcement, the concept of “simplifying the insurance claim process” in a disaster context generally involves several key operational adjustments, all of which are enabled by the company’s stated actions:
Direct Contact and De-centralization of Information: The most significant simplification announced is the appointment of dedicated contact persons, Bijay Pokharel (9802371507) and Niraj Poudel (9802337027), alongside encouraging contact with the nearest branch office. This two-pronged approach immediately bypasses the normal bureaucratic funnel of a call center or general customer service queue.
Bypassing Bureaucracy: These designated representatives act as high-priority points of contact. Their role is to provide quick, personalized guidance, effectively streamlining the initial reporting and document submission phase, which is often the most confusing part of a claim process for an affected policyholder.
Focus on Coordination: In a disaster, a major challenge is coordinating surveyors, adjusters, and policyholders across multiple, often inaccessible, affected areas. These representatives are likely tasked with rapidly assigning surveyors to the disaster-hit locations and ensuring the swift initiation of the damage assessment.
Expediting Documentation and Survey Requirements (Inferred Simplification): To achieve “fast and transparent claim settlements,” Sanima GIC Insurance is likely implementing temporary relaxations on typical requirements:
Reduced Initial Documentation: For immediate action, the company may temporarily accept initial claims with minimal documentation (e.g., a photograph of the damage and a policy number) before requiring full, formal proof of loss. This allows them to dispatch a surveyor immediately.
Fast-Track Surveying: The insurer will prioritize the deployment of surveyors and, in cases of small, clearly visible damage, may even utilize virtual inspection or photography provided by the insured to accelerate the assessment process, thereby cutting down on the standard timeline for report submission. The Nepal Insurance Authority (NIA) typically instructs companies to facilitate claim settlements in such circumstances, and the insurer’s actions align directly with this regulatory expectation for rapid disaster response.
Prompt Provision of Claim Forms: Sanima GIC Insurance is ensuring that the claim-related procedures and required forms are instantly accessible, either through the branch offices or directly via the designated representatives, reducing the time lost in obtaining the necessary paperwork.
3. Policyholder Guidance and Next Steps
The official notice provides clear and actionable advice for affected policyholders:
Initial Action: The primary and most crucial step for any policyholder is to immediately notify the company, either through the nearest branch or by directly calling one of the appointed representatives. Timely intimation is a contractual obligation and is essential for the insurer to initiate the claim file and dispatch a surveyor to verify the circumstances and extent of the loss.
Essential Contact Information:
- Bijay Pokharel: 9802371507
- Niraj Poudel: 9802337027
- Alternative: The nearest branch office.
Commitment to the Insured: The company’s statement emphasizes its commitment to “fast and transparent claim settlements,” which serves as a vital reassurance to clients who are facing simultaneous personal, family, and financial distress. This public announcement is a strategic measure to instill confidence in the insurance mechanism, often a critical challenge in disaster-stricken regions.
4. Broader Industry Context
Sanima GIC Insurance’s move is part of a wider, industry-level imperative in Nepal following national disasters. The Nepal Insurance Authority (NIA), which oversees the country’s insurance sector, routinely directs all insurance companies, both life and non-life, to simplify procedures and expedite the payment of claims during large-scale national emergencies. The high volume of claims anticipated, especially for non-life insurance products covering property, vehicles, and motor insurance, which typically includes coverage for natural disasters like floods and landslides, necessitates a deviation from standard, longer processing times. The collective efficiency of insurance companies in handling these claims is a key factor in the rapid financial recovery of the affected population and the overall stability of the national economy.
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