Shikhar Insurance Invests Continuously in Employee Skill Development
6th November 2025, Kathmandu
Shikhar Insurance Ltd., a powerhouse in Nepal’s non-life insurance sector, is strategically fortifying its human capital through continuous, targeted training programs.
Shikhar Insurance Employee Skill Development
This focus on employee skill development, exemplified by its recent Microsoft Office training for 25 employees, is not merely a compliance exercise but a core business strategy designed to enhance operational efficiency, improve customer service, and secure a competitive edge in a rapidly digitizing market. The initiative demonstrates the company’s commitment to creating a future-ready workforce capable of navigating the complexities of modern insurance operations.
Elevating Efficiency Through Microsoft Office Mastery
The recent training program, conducted by the Dear Walk Training Center, focused on the essential elements of the modern digital workplace: Microsoft Word, Excel, PowerPoint, and Outlook. While these tools are foundational, mastering their advanced features is crucial for the efficient flow of information in a demanding sector like non-life insurance.
Data Management and Analysis (Excel): For an insurance company, efficient data handling is paramount. Training in advanced Microsoft Excel techniques enables employees to quickly process large volumes of premium data, manage extensive claims records, and perform essential financial analysis. This dramatically reduces the time spent on manual processes, minimizing errors and providing management with quicker, more accurate insights for decision-making.
Professional Communication (Outlook & Word): In a service industry, clear and professional communication is directly linked to client satisfaction. Mastery of Microsoft Outlook ensures efficient email management and professional scheduling, while advanced Microsoft Word skills are essential for drafting standardized policy documents, claim letters, and official reports that maintain a consistent corporate identity.
Service Delivery and Presentation (PowerPoint): Enhancing PowerPoint skills allows teams to create compelling presentations for internal stakeholders, agent training sessions, and corporate clients. This improves the quality of internal reporting and boosts the professionalism of external engagements, ultimately aiding in business development and partner relations.
By equipping 25 employees with these specialized skills, Shikhar Insurance is building a core group of highly efficient professionals who can serve as internal mentors, spreading best practices and driving a culture of digital proficiency across the organization.
Compliance and Corporate Mandate for Development
The drive for continuous training in the Nepali insurance sector is underpinned by a clear regulatory mandate. Insurance companies are required to invest a minimum of 2% of their total management expenses specifically into employee development and training.
This regulation, enforced by the Nepal Insurance Authority (NIA), is a forward-thinking policy that acknowledges the crucial role of human resources in the financial services industry. For a company like Shikhar Insurance, which is a market leader, meeting and exceeding this regulatory benchmark is a mark of good governance and a commitment to quality. The investment ensures that the professional standard of all employees—from claims adjusters and underwriters to back-office staff—is consistently high.
The impact of this investment is profound:
Risk Mitigation: Well-trained employees are less likely to make mistakes in underwriting or claims processing, which directly reduces the financial and reputational risk for the company.
Talent Retention: Investing in an employee’s professional growth increases job satisfaction and loyalty. By providing opportunities for upskilling, Shikhar Insurance can improve its employee retention rates, minimizing the high costs associated with recruitment and onboarding new staff.
Competitive Advantage: In the non-life segment, service speed and accuracy are key differentiators. A workforce that is highly skilled in technical and administrative tools can deliver faster quotes, process claims more quickly, and handle customer queries with greater proficiency, thus providing a superior customer experience compared to competitors.
The Long-Term Vision for a Digitally Transformed Future
Shikhar Insurance’s ongoing training initiatives, which include programs beyond this specific Microsoft Office module, align with a broader vision for digital transformation within the non-life insurance space. As the industry moves toward automated processes, digitized claims, and more complex risk modeling, foundational IT proficiency becomes a prerequisite for every staff member.
The continuous professional development (CPD) approach fostered by Shikhar Insurance is a proactive strategy to adapt to new industry developments. It ensures that the workforce remains agile, motivated, and equipped to handle not just the challenges of today, but the technological shifts of tomorrow. This investment in human capital is the true engine of growth, translating directly into better profitability, more stable operations, and sustained market leadership for Shikhar Insurance.
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