2nd November 2025, Kathmandu
Shine Resunga Development Bank Ltd has issued a critical and far-reaching scam alert to its customers and the general public, cautioning against a surge in malicious online activities that are illegally exploiting the bank’s trusted name and brand identity.
Shine Resunga Issues Scam Alert
This urgent advisory highlights a common and increasingly sophisticated form of cybercrime where scammers circulate fake offers, fraudulent surveys, and deceptive bonus links across various digital platforms, including social media and malicious websites. The primary and insidious goal of these criminal schemes is to trick unsuspecting individuals into sharing highly sensitive personal and financial information, or to directly coerce them into transferring money to unauthorized accounts. The bank’s warning is a necessary response to the growing threat of digital fraud targeting banking customers across Nepal.
Understanding the Phishing Threat: The Anatomy of the Scam
The fraudulent activity warned against by Shine Resunga Development Bank falls under the category of phishing and social engineering scams. These attacks are not technical breaches of the bank’s systems but rather psychological manipulation tactics aimed at the customer.
Scammers leverage the credibility of a recognized institution like Shine Resunga Development Bank to fabricate offers that are designed to be immediately tempting, such as promises of a large cash bonus or a prize upon completion of a simple online survey. The bait is the non-existent reward, which creates a sense of urgency and excitement, causing the victim to overlook fundamental security precautions. Once the victim clicks on the suspicious link, they are typically directed to a spoofed website that looks identical to the bank’s official portal. Here, they are prompted to enter highly confidential information under the guise of “verification” or “account activation” to claim their reward.
The information sought by these criminals includes, but is not limited to, the victim’s login credentials (username and password), full name, account number, and most critically, One-Time Passwords (OTPs). Once a scammer obtains an OTP, they can easily execute unauthorized financial transactions, leading to immediate and irreversible financial loss for the customer. The sheer volume of such attempts underscores the need for continuous vigilance and public education on digital safety protocols.
Essential Safety Advice: Protecting Your Digital Financial Identity
Shine Resunga Development Bank emphasizes that customers must adopt a defensive and cautious stance in all their online interactions. The bank has distilled its safety advice into three non-negotiable rules for maintaining digital financial security:
Do Not Click on Suspicious Links: This is the most crucial first step in avoiding a phishing trap. Customers must never click on any link received via unsolicited SMS, email, or social media messages, especially if the message is urgent, offers an unbelievable reward, or threatens account closure. Legitimate communication from the bank will never direct customers to a login page or an information form via an unexpected external link.
Do Not Share OTPs or Login Credentials: Customers must understand that Shine Resunga Development Bank will never contact them to ask for their login credentials, passwords, PINs, or One-Time Passwords (OTPs) under any circumstances. The bank’s personnel already have access to necessary customer data and only the customer is supposed to possess the OTP to authorize a transaction. Sharing this information, even with someone claiming to be a bank employee, is the single easiest way to lose control of your account and your funds.
Always Verify Information Through Official Bank Channels: The golden rule of digital banking safety is verification. If a customer receives a communication concerning a new offer, a security alert, or a required action related to their account, they should always verify the information independently. This must be done through the bank’s official channels, such as the dedicated customer care hotline (Toll-Free NTC: 16607152010 or Toll-Free Ncell: 9801572010), the verified official website (which can be bookmarked for safety), or by visiting their nearest bank branch in person. Never rely on the contact information provided within the suspicious message itself.
Shine Resunga’s Commitment to Customer Security and Further Assistance
As a national-level development bank, Shine Resunga is dedicated to promoting secure and trustworthy banking practices. The issuance of this public scam alert is part of its ongoing commitment to financial literacy and protecting its customer base from the evolving landscape of digital crime.
Customers who suspect they have clicked on a fraudulent link, or who may have inadvertently shared sensitive information, must immediately contact the bank’s grievance handling officer or customer service center. Prompt reporting is essential for the bank to take immediate action, which may include freezing the account or initiating a security investigation to mitigate potential losses. The bank’s commitment to providing reliable customer support through its central office in KalikaNagar, Butwal-11, Rupandehi, and its dedicated phone and email channels, remains the ultimate resource for customers seeking verification and assistance. Staying alert and cautious is not just advice; it is the fundamental defense against digital fraud.
For More: Shine Resunga Issues Scam Alert