Tata EV Service Heroes Offer 24/7 Toll-Free Support in Nepal

Tata EV Customer Care

24th October 2025, Kathmandu 

The festive season of Tihar brings renewed enthusiasm for travel across Nepal.

Tata EV Customer Care

With many citizens heading to their hometowns, ensuring a seamless and safe journey becomes a top priority. In a move that significantly boosts customer confidence, particularly for electric vehicle (EV) owners, Sipradi, the official distributor of Tata Motors in Nepal, announced a dedicated round-the-clock support system.

This proactive measure reinforces their commitment to a worry-free travel experience. Regardless of location or time, the service guarantees support. This level of dedication in the face of increased festive mobility highlights how Tata EV Customer Care prioritizes driver safety and convenience.

24/7 Service: A Digital Lifeline for EV Owners

Recognizing the crucial need for instant support during peak travel periods, Tata Motors Nepal activated its robust customer service network. The core of this support lies in the accessible Toll-Free service numbers.

These dedicated helplines ensure that help is only a phone call away, providing a digital safety net for travelers. The company explicitly shared two essential Toll-Free numbers to cover Nepal’s major telecom networks: 16600155777 (NTC – Nepal Telecom) 9801575777 (NCELL)

These numbers connect users directly to ‘Service Heroes’—trained technicians and support staff ready to dispatch assistance or provide immediate troubleshooting advice. This system’s efficiency is vital, especially on long-distance routes where traditional repair shops might have limited operations during the Tihar holidays.

The Role of ‘Service Heroes’

Sipradi refers to its dedicated support staff as ‘Service Heroes’ for good reason. They stand ready to tackle any unexpected issues that may arise during the festive rush.

While service centers might operate on limited hours, the heroes ensure breakdown assistance is continuously available. This team is expertly trained to handle the specific needs of electric vehicles, from diagnosing minor glitches to coordinating roadside assistance and battery-related support.

Their commitment is a testament to the brand’s assurance: “Wherever you are, whenever it is—we are with you.” This proactive approach greatly minimizes vehicle downtime and allows families to continue their celebrations with minimal disruption.

Driving the EV Movement with Assurance

The initiative holds significant relevance for Nepal’s rapidly expanding electric vehicle market. Festivals like Tihar often involve traveling long distances, which can be a source of range anxiety or service concerns for first-time EV owners.

By guaranteeing robust roadside support, Tata Motors actively addresses these concerns. It removes a key barrier to EV adoption in a market heavily reliant on long-distance travel during festivals.

The message is clear: choose Tata EV Customer Care for a safe and beautiful Tihar journey. This customer-centric model fosters trust in the technology and the brand, paving the way for broader acceptance of electric mobility. As more citizens embrace sustainable transport, efficient and reliable after-sales service becomes as critical as the vehicle’s performance itself.

ICT Integration in After-Sales Service

The reliance on Toll-Free numbers and the quick dispatch of support vehicles is an excellent example of utilizing ICT to enhance customer experience. Call centre technology and communication networks form the backbone of this festive support mechanism.

Effective communication and swift logistical coordination, managed through digital platforms, allow Sipradi to maintain a high standard of service quality, even when resources are stretched.

This technological backbone ensures that any issue—from a simple flat tire to a more complex charging-system query—receives prompt attention.

By providing a reliable Tata EV Customer Care system, the company effectively utilizes modern communication channels to solidify its reputation for excellent after-sales support in the Nepali market.

This commitment to customer safety and service excellence sets a new standard for the automotive industry during Nepal’s busiest travel season. The continuous availability of the Toll-Free service remains a major advantage for all Tata EV owners this Tihar.

For more:  Tata EV Customer Care