21 APRIL 2020, KATHMANDU
Western Union, a leader in cross-border, cross-currency money movement and payments, today announced that Annapurna Travel& Tours and Hulas Remittancewill provide home delivery service for Western Union money transfers in Nepal.
The Agents’ Home delivery service will enable customers in Nepal to receive cash from their loved ones, without leaving their homes. As the government implements COVID-19lockdown and restrictions on movement to ensure the safety of residents, Annapurna Travel& Tours and Hulas Remittancewilldeliver money to receivers at their homes. Their home delivery service will be available, Sunday to Saturday10 AM to 4 PM.
“We and our Agents play a critical role in getting money to places, where and when it is most needed. As a purpose-driven global company, our mandate is to serve communities worldwide and this means not only serving the digitally enabled but also offline communities innovatively. This shared purpose holds true in these current times,” said Jean Claude Farah, President, Global Network, Western Union. “
“The launch of this new Agent service – delivering money to customers’ home – will help the public access cash, thereby providing essential financial services to a broad range of customers, including those who do not hold bank accounts,” added Farah.
“We are committed to doing everything we can to ensure we are ready to serve our customers responsibly. With the ongoing situation and speed at which things are changing around us, we are adapting our operations and enabling customers to receive money from the comfort of their own home,” said NavarajGhimire, Managing Director, Annapurna Travel& Tours
“We understand the situation is tough and are happy to provide customers with alternative solutions during this difficult time. Our new money transfer doorstep delivery service will ensure that the public has access to cash, thereby providing essential financial services to a broad range of customers, including those who do not hold bank accounts,” said Hemant Golchha, Director, Hulas Remittance.
Customer Guidance
Once the receiver gets notified by the sender that the money transfer has been sent to them, they can contact Annapurna Travel & Tours or Hulas Remittance, to identify the nearest branch.
The request will then be sent to the Agent home delivery team. An Agent representative will then contact the customer and request a copy of their ID by WhatsApp and verify all related information to process the home delivery.
Once the details are obtained and verified, the Agent representative will arrive at the receiver’s residence with the money.
Prior to handing over the money, the Agent representative will verify receivers’ original ID. After successful verification, the Agent representative will obtain a signature on the transaction receipt and hand over the money.