17 March 2020, Kathmandu
Xiaomi, a global technology leader, today announced its latest Authorized Service Center (ASC) in Nepal. Situated in Mahendrapool, Pokhara. This is the company’s first service center in Pokhara in Gandaki Province and the fifth service center that Xiaomi has launched in just eight months. Other service centers are located in Kathmandu, Narayanghat, Nepalgunj, and Itahari.
Xiaomi, as a brand, has showcased diligent efforts to build and maintain the highest benchmarks towards quality and process, and the expansion of the after-sales service network in Nepal marks a significant step towards the same. Each service center is around 400 sqft with a dedicated team of professionals and technicians to assist users in resolving issues quickly.
Marking the occasion, Sourabh Kothari, Country General Manager – Nepal, Xiaomi said shared that, “At Xiaomi, we are truly focused on making innovation accessible to everyone. With service quality being one of our key pillars at Xiaomi, we continue striving to implement the best of our innovative measures across our after-sales& customer service efforts too. These innovative efforts played a crucial role in helping us earn the love and trust of our Mi Fans and customers in Nepal, thereby helping us grow in the country. We hope that this new service center further strengthens our position and commitment towards delivering top-notch service quality to all our users across Nepal.”
The launch of these service centers has witnessed an increase in the use of authorized products in the user community in Nepal. A dedicated team for delivery and collection inside a valley, consistent quality checks, a dedicated service warehouse, and collection points . In all major markets across the country providing better accessibility are instrumental in showcasing the commitment of the brand to the Mi Fans in Nepal.