DishHome Issues Notice to Assist Customers Facing NPL Season Pass Issues
19th November 2025, Kathmandu
DishHome GO, the digital streaming platform of DishHome, has issued a public announcement to offer immediate support to customers experiencing technical issues with their recently purchased NPL Season Pass.
DishHome Assists Customers
The pass provides access to the popular Nepal Premier League cricket tournament, but some users have encountered problems following payment. The company has apologized for the inconvenience and has established clear protocols for rapid resolution, assuring customers of payment security and prompt service.
Protocols for Addressing Payment and Activation Issues
DishHome GO has defined specific, clear-cut instructions for customers to follow, ensuring that their issues—whether related to activation or overpayment—are handled efficiently via email support.
1. Payment Deducted but Pass Not Activated
This is a common issue in digital payment systems where the transaction is completed on the bank’s or wallet’s side, but the service activation on the vendor’s side is delayed or fails. To resolve this, customers must:
Email the Support Team: All details must be sent to the official support email address: [email protected].
Provide Evidence: The email must include a clear screenshot of the deducted transaction. This serves as verifiable proof of purchase.
Identify the User: Customers must also include their app user ID, which is either their registered mobile number or email address, to allow the support team to manually locate the account and apply the season pass activation immediately.
2. Double or Multiple Payments
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Some users may have attempted payment multiple times due to initial failure messages or delays, resulting in double deduction. DishHome has outlined a clear path for obtaining a refund for such erroneous charges.
Submit Proof: Customers should provide transaction screenshots for all the payments made.
Verification and Refund: The support team will then verify the extra payments against the single required pass purchase. Once verified, the full amount corresponding to the extra payments will be promptly refunded to the customer.
3. Handling Other General Issues
For any other technical or account-related problems not covered by the above scenarios, customers are advised to communicate clearly via the same support channel.
Clear Explanation: Customers should explain the issue clearly in the email, providing context regarding the DishHome GO application, the NPL Season Pass, and the nature of the difficulty encountered.
Prompt Assistance: DishHome has given its assurance that all concerns will be addressed, with the support team working to deliver solutions quickly.
Context of the NPL Season Pass
The Nepal Premier League (NPL) Season Pass is the official method for viewers to stream the cricket tournament through the DishHome GO platform, which serves as the official Over-The-Top (OTT) broadcaster for the event. The ability to promptly resolve issues related to this pass is critical, as the tournament is a high-profile, time-sensitive event. DishHome’s quick communication and clear support protocols are essential for maintaining user satisfaction and trust in its digital streaming services, especially when dealing with the high volume of transactions typical of major sporting events.
The company concluded its announcement by offering a formal apology for the inconvenience caused to its users and expressed gratitude for their patience as the technical issues are being ironed out. The emphasis on security and rapid processing of activations and refunds is key to minimizing user frustration during the ongoing event.
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