IGI Insurance Claim Settlement Notice for Pending Claims

21st January 2026, Kathmandu

The IGI insurance claim settlement process has entered a critical phase as IGI Prudential Insurance Limited has officially issued a public notice regarding pending insurance claims related to the fiscal year 2081/82. The notice serves as an urgent call to action for insured individuals whose claims were reported due to accidental losses but remain incomplete due to missing documentation or a lack of subsequent follow-up. Policyholders are urged to immediately contact the company to proceed with the necessary claim settlement formalities.

IGI Insurance Claim Settlement 

The formal announcement was issued from the head office of the company located at Bhim Plaza, Narayanchaur, Naxal, Kathmandu. This marks the first public notice regarding unresolved claims for the stated fiscal year, signaling a major push by the insurer to clear its backlog and maintain its commitment to policyholder service.

Purpose of the IGI Insurance Claim Settlement Notice

According to IGI Prudential Insurance Limited, several insurance claims related to accidental damages were reported to the company during the 2081/82 fiscal period. However, many of these claims have not progressed to final payout for several logistical and procedural reasons.

The company has identified that claims often remain pending due to:

Failure to submit the final required claim documents.

Incomplete documentation following a preliminary survey.

Lack of contact with assigned independent surveyors or the insurance company.

Delays from the insured party after the initial verbal or written claim reporting.

The IGI insurance claim settlement notice is designed to provide a final opportunity for policyholders to complete these procedures so that the company can discharge the approved amounts.

21-Day Deadline for All Claimants

A key aspect of this public notice is the strict 21-day deadline, which began on the date of its first publication, Magh 07, 2082 (January 21, 2026). Within this three-week period, all affected policyholders are required to take the following steps:

Contact the IGI Prudential Insurance claim department directly.

Coordinate with the surveyors who were assigned at the time of the incident.

Submit all valid and required claim-related documents.

Complete the discharge vouchers or any remaining formalities.

The company has clearly stated that failure to comply within this timeframe may result in the formal closure of the claim file. Once closed, the claimant will be ineligible for further settlement or compensation under that specific reported claim.

Importance of Documentation for Policyholders

This IGI insurance claim settlement notice is particularly important for policyholders who may have assumed their claims were being processed automatically. In the insurance sector of Nepal, claim settlement is a legal and procedural process that requires active participation from the insured party.

Key documents often required to move a claim toward settlement include:

Correctly filled and signed claim forms.

Original police reports or municipal muchulkas (incident reports).

Original repair bills, quotations, and supporting evidence of loss.

Surveyor reports and photographs of the damage.

Without these files, insurance companies are legally and procedurally unable to disburse payments as per the directives of the Nepal Insurance Authority (NIA).

Commitment to Transparency and Corporate Governance

By issuing a public notice through major national dailies, IGI Prudential Insurance Limited is demonstrating a commitment to transparency and consumer awareness. Rather than closing pending files without warning, the company is offering a fair window for resolution. This approach aligns with the Insurance Act 2079 and the latest regulatory expectations for non-life insurers in Nepal.

This proactive measure also helps the company maintain a healthy balance sheet by resolving outstanding liabilities. It ensures that the financial reports of the company accurately reflect settled vs. pending claims, which is a critical metric for investors and regulators alike.

Consequences of Non-Compliance

The notice warns that the insurer will have no obligation to process claims that are not pursued within the stated 21-day period. The closure of a claim file typically means:

The insurer is no longer legally obligated to hold the reserve for that claim.

Policyholders lose their right to financial compensation for that specific incident.

Reopening a closed file may not be possible under current insurance regulations unless exceptional circumstances are proven.

Therefore, for anyone with a pending accidental claim from the last fiscal year, taking immediate action is crucial.

How to Contact IGI Prudential Insurance Limited

Policyholders who believe they have a pending claim should reach out through the official channels of the company. The central contact information is as follows:

Head Office: Bhim Plaza, Narayanchaur, Naxal, Kathmandu

Phone: 01-4511510, 01-4511520

Email: [email protected] or [email protected]

Website: www.igiprudential.com

Claimants are also encouraged to coordinate through the surveyors who were initially involved in their cases to ensure all technical reports have been submitted to the Naxal office.

Final Reminder to Policyholders

The IGI insurance claim settlement notice serves as a final reminder that insurance protection is a two-way agreement. While the company is obligated to pay, the insured must fulfill the obligation of proving the loss and providing the necessary paperwork. Policyholders with pending accidental claims from FY 2081/82 are strongly advised to act before the 21-day window expires to avoid permanent claim closure.

For More: IGI Insurance Claim Settlement